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"It went extremely well. The technician was professional and thorough. He spend at least 30 minutes with me reviewing the current configuration to ensure that the replacement water heater would meet our needs. We switched from a tank water heater to a tankless water heater and couldn't be happier. The tech did a great job with the installation and left the area clean and organized."

"I had a faucet that broke and I could not turn off the water or get the main water valve turned. They helped me out in an emergency. I will contact them to get the faucet replaced ASAP."

"Had HVAC replaced and Water softener installed. Very professional, installed quickly, done right. Only complaint is that the cost maybe a little high."

"Said I needed to approach city or county about repair as it was their responsibility (water run-off drain); suggested I might even need to involve the Mayor's Action Committee (implying he didn't think the county/city would "get around" to the job without taking it to the mayor.) "Oh Good!" but probably helpful, knowledgeable advice!"

"Derrick was able to fix the leak on the cold water line leading to my waterheater within 20 minutes. Derrick was informative, professional, and efficient in getting the job completed. However, the initial price ($342) was very high he was able to get Pristine Plumbing to come down a bit. I still feel that for less than $15 in materials and less than 20 minutes of actual work that $250 was too high."

"The job was clean, timely, and efficient.  I was glad to find a local small business to send the work to.  I would recommend them again for sure.  My only regret is that we waited 5 years to call them!  I can't believe how much difference having a water softner makes!  
I also have to say that I had had several estimates done the year before and their cost was right in the middle or on less expensive end of all the estimates - not so cheap that you wondered about the quality of the work that would be done or the quality of the softner that would be installed, but not so expensive that you thought you were getting taken advantage of.  The price was exactly right where I was hoping it would be.
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"I had called Andrew previous to the installation because I wanted to know about the new water heater; how well it was insulated, would it heat  cycle  less often than my 30+ year old heater, thus saving gas and would the pilot be easier to light than the old one, which required literally getting down on the cold, basement floor to light it.  All my concerns were answered  with professionalism and respect.
Andy was a very professional person/plumber/installer. He and I had a pleasant conversation throughout the installation process as I learned more about the process and my new water heater.  We even talked about soldering copper pipes, something I learned about doing many years ago, but which there was no need to do thanks to modern plumbing connections.  Watching Andy, who is a strong young man, haul the old water heater up the 9 steps to my garage and out to the truck where he would carry it away for disposal, made me even more thankful I/we had decided to replace it, it must have weighted close to three hundred pounds!
Andy was very professional and cleaned up any and all mess left after the installation, including wiping up spilled water from the pipes off of the new water heater, The install was estimated to take two hours but from arrival to departure took slightly over 90 minutes.  Very efficient.
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"Pat did a very nice job. The tub looks brand new and the surround looks great. He had to do some wall repair and replumb the tub for the new faucet. All the work was done professionally. They also used drop cloths in the house so the new carpet would not get dirty. I contracted with Pat to replace the floor, toilet and sink in the same bathroom."

"We met Chris and Caleb with an inch of water on the floor and a lot of frustration. They first got the 1yr old sump running again to drain the water down. Then the diagnosed the issue with the failed pump and replaced it quickly for approx $500. We discussed the backup system at the time but I honestly couldn't impulse that much and I wanted to review options. Waited 5 weeks and reviewed other options only to came back to the professional solution offered. Also realized the quote (under $2K) was actually very reasonable for the dual battery complete backup we had installed .. more of an investment than a bandage."

"I contacted several waterproofing companies and Marty was the first to get back to me. He responded back within an hour or two, which is great when you're worried about leaks. As a younger female I'm always concerned that I'll be overcharged or sold services I don't need but Marty was very transparent with me. He confirmed that my water problems were an above grade issue and I didn't need basement waterproofing. His honest expertise saved me a lot of money and unnecessary worry, thank you!"