Get matched with top water main install, replace or repairers in Lincoln, VA

"I came home from work to find our 40-gallon water heater was not working (it was working that morning). The pilot was out and I could not get it re-lit (I do know how to light a pilot) After checking a number of companies on Angie's List, I contacted DB's Plumbing and Drain. Although it was almost 6pm, a very nice person answered the phone and I explained my dilemma. I was told they could send someone that night but would have to charge an after-hours rate. I was reasonably certain what was wrong would not be a simple fix like re-lighting a pilot so scheduled a visit for the following morning between 10 am and 12 noon. Michael D arrived shortly after 10 am. He was very courteous, polite and professional. Before entering my home, he donned a pair of shoe covers which was kept on as long as he was in the house. He diagnosed the problem as being a failed main burner system. As the water heater was 14-years-old, I weighed the cost of replacing just the main burner system on such an old unit against replacing the unit itself. I opted for the water heater replacement. Michael setup the old unit to drain while he went to retrieve the new one from their warehouse which took him about 45 minutes. Upon his return, he removed the old unit and cleaned up the area. He then cut back the existing copper lines to eliminate the numerous soldered couplings from the previous homeowner's repairs. He installed new copper pipes including a new quarter turn shut-off valve. A catch pan was placed and the water heater setup in it. Up reconnecting the gas line, he installed a sediment trap or drip leg (it did not have one previously) which catches sediment sometimes present in natural gas. After bringing the system online, Michael checked the gas line connections for leaks using a detection monitor. The installation was clean and neat and it is obvious Michael is conscientious about his work. Always interested in how things in my home work, Michael was very gracious in answering my questions regarding the installation. I am very happy with the install.and would like to thank Michael for his professionalism and the education."

"Dan and his team at American Plumbing, Inc did a great job replacing our water main pipe. I sent a quote request Saturday afternoon. Within minutes I got a call from Dan saying he could come Sunday morning for on-site review. Within a hour of visit I received a very reasonable quote. Crew came 9am Tuesday and water was back on by noon. Great communication, service, price and warranty. You canâ t go wrong with American Plumbing, Inc if you need your water main repaired or replaced!"

"I had a great experience with The Water Line Group LLC for our main water line replacement. The team was professional, knowledgeable, and easy to work with throughout the entire process. They explained the work clearly, communicated well, and handled the replacement efficiently. I really appreciate their hard work, attention to detail, and commitment to customer satisfaction. Replacing a main water line can be stressful, but they made the process much easier. I’m very pleased with their service and would highly recommend The Water Line Group LLC to anyone needing water line repair or replacement. Thank you to the entire team for a job well done!"

"So, the first one to come and inspect and give an estimate was a different company; if we hadn’t had Prince William Plumbing out here after that, this other company might have scammed us out of many thousands of dollars by replacing our main service line. Prince William Plumbing did a much more thorough investigation and discovered that the problem was a connection to the sprinkler system and not the main line. They saved us so much money, while also being incredibly professional. Even the techs that came out to do the work were awesome. Truly great people at this company."

"My main water supply pipe had burst so I called multiple companies. Faruk was the first to respond and show up on a weekend to inspect the damage and provide an estimate. Things I like about this company: 1. They were extremely responsive to my needs and questions 2. They honored their estimate even though there were a couple of unforeseen obstacles which increased the length of the project and possibly the cost to them 3. They negotiated the estimate lowering it considering my situation 4. They took care of all permits and inspections 5. They cleaned up after the project was done to the best of their abilities 6. They were upfront and honest about the damage to my lawn due to excavations 7. They were very courteous and professional Things they could improve: 1. The project took a little longer than anticipated. A lot of their work was manual which could have been fast tracked with the use of machinary i.e. digging etc. 2. We replaced the entire main pipe assuming that it was defective/polybutelene pipe since it was underground and flooded. We layer found out it was not the case but they proceeded anyway rather than fixing the broken length. While I think it was probably the safest choice it may not have been necessary and they never brought it up later."

"Mr. Burnett provided excellent plumbing service. He replaced my toilet in the bathroom and water hoses for my wash machine. I appreciated his care, skills, and professionalism, I highly recommend Mr. Burnett for plumbing work."

Home contractors

"They were remarkable. First, they excavated the minimum needed to repair our drain and install the CIPP liner. They saved our front cement and brick staircase (directly over the main house sewer line). They only removed one section of the sidewalk that was over the main house sewer line. When done, they filled and compacted the dirt, covered the lawn with straw (i.e., ready for me to add seed and to avoid erosion) and replaced the damaged sidewalk section. The workers were polite and respectful of both us and our property. There was truly minimal disruption to the household. We could not flush toilets or run water down the drains for about 3 hours each day they worked on the line. We contracted for repair of the pipe that was on our property. They completed this work in two days. We then added re-lining the pipe under the road to the county connection. The team added people for and worked late on the second day. Job done on day 3. The job took 3 days (as promised)."

"If A++ was a rating option I would have selected it!!!  My husband and I had to contact Juan Carlos on an emergency basis.  We were fixing a leaky faucet and had to shut off the main water to do it.  When my husband tried to turn the valve something broke and suddenly we had a sprinkler in our basement with no way to turn it off.  It was 7:00 PM on a Mon evening!  We contained the issue but were collecting buckets of water by the minute.  I immediately went to Angie's list to find a Plumber with emergency hours.  The first highly rated AL plumber I called had an answering service who said they would send my information and I would hear from someone.  After waiting about 30 minutes with no call back I decided to try Juan Carlos as other reviewers stated he answered their calls right away.  Juan Carlos answered my call and after a brief explanation of the emergency fee ($150) he said he could be at our house in about 30 minutes.  20 minutes later Juan Carlos showed up, politely introduced himself, assessed the situation and took immediate control.  He arrived in a plumbing van appropriate for his trade.  We live in a single family so he shut the water off from the street and got to work replacing the main shut off valve.  My husband wasn't excited about the mechanism he was going to use so Juan Carlos took the time to explain how it works which made my husband realize it is a better product than what we did have.  Juan Carlos replaced the valve in about 1 1/2 hours after arriving, answered all my husbands questions and even mopped up the water on the floor around where he was working when he was done.  He would not let my husband do it.  Overall Juan Carlos was professional, efficient and put us both at ease during what would otherwise be a chaotic and stressful situation.
FYI: I did finally hear from the other plumber but Juan Carlos was already en route.  It was about 40 minutes after my discussion with their answering service.  It may not seem like a long time but when you have water gushing into your basement minutes count!  I was so pleased that Juan Carlos answered our call and we will definitely call him with all our future plumbing needs.
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"Seantell was the plumber. He was courteous and professional. He had to return twice to replace damaged or ill-fitting parts that were received. He was timely in coordinating the purchase of the required parts, and he did a good job on the repairs and installation. He is a fine representative of the company."