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"Good work"

"For being a being a ?plumbing an air conditioning? company. The service tech said they didn?t plumbing to replace the hose bib that the tech broke. Because it wasn?t broken the day before. So they had to call another guy to come and replace the hose bib. An for for a 5 minute job I was charged almost $200. I realize it would?ve been a seperate service call charge. But for a less than a $10 part an a service call to pay almost $200. An to top it off the first service tech broke the hose bib. I truely would recommend this company to any one. Then they advertise senior an military discount. I didn?t receive a senior discount. "

"Awesome company! We appreciate the attention to detail and customer service. They were always on time and will hire again."

"They replaced my front door. They did a fantastic job. I'll be using them again for a bathroom remodel soon!"

"Great service and very helpful!"

"It went great as usual. The masonary/stucco wall looks like it was built with the house 25 years ago. Perfect style, texture and color match. Ordonez Construction has done several other projects at my home including a bridge over my arroyo, a Pergola for garden beds, a chicken coop, beautiful sandstone stairs leading to my arroyo and a glass greenhouse. I would use Carlos/Ordonez construction for any projects I may have in the future. The prices are very fair and the work is top notch. Courtney Conte, Placitas, NM."

"The kitchen and two baths that were remodeled in my home are just beautiful. This construction team is very professional, timely and experienced. They listen to their clients and are very helpful in finding the right resources and products for the remodeling project."

"I had some electrical problems and Jenna came out and gave me exactly what I wanted! She explained to me what she could do to solve my problem and she was going to put in some electrical boxes by my Internet router and I got exactly what I wanted. I’m extremely happy. She’s very knowledgeable, courteous, and a very nice person."

"Felipe and his crew did a large project for me (back porch) and myriad smaller items to repair our new home. Short version: I'll definitely be using them again and recommending them, but you need to be engaged. They are not a set-and-forget crew. In general, the quality of the work is high. The porch is exactly as we imagined it and we're quite happy. The only issues I have with some of the work is the fit and finish. Roofing nails missing the joists weren't redone, so now there are nails hanging into my porch. The ramset nails they used to attach the base plate to the concrete pad had some kind of wax/rubber around them which wasn't completely removed prior to painting, so there are weird nubs sticking up on the base plate. Some of the screws on door moulding weren't puttied over. The biggest issue I had with them was communication and scheduling. Felipe forgot a few parts of the project and things got dropped a few times. It worked out because I was paying close attention, but I think he may just have too much going on so things will fall between the cracks. Scheduling was a regular issue. Our project took place right outside of our bedroom, so we wanted to know the night before if they would be there. It was about 50/50 whether they'd give us that heads up. They also broke an expensive high security lock and I was not reimbursed or discounted. On the scale of the project, it was a rounding error in cost, but it's the principle of the matter on that one."

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."