Get matched with top gas piping pros in Louisville, NE

"- Great work, very happy with it "

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"Under no circumstances would I recommend John Henry’s. The fact that they have such glowing reviews makes me genuinely question whether they’re legitimate or incentivized internally, because my experience was the complete opposite. Nearly three weeks ago, I scheduled a duct cleaning and annual HVAC maintenance. On a Saturday, I received a call informing me they were “too busy” to keep my Monday appointment and wanted to push me out another two weeks. I told them that was unacceptable due to the heavy construction in my home and that I would need to look elsewhere. Suddenly, they were able to fit me in on Tuesday and offered a $50 credit. Tuesday arrives, and the problems start immediately. Two technicians showed up and left black marks on about 15 of my stairs. They initially denied it but eventually wiped them down with a cloth and water. Later, I discovered they somehow got paint inside one of my electrical outlets from dragging their cord across it. I spoke with the manager, who showed no concern or accountability for the damage. I was also informed—after they arrived—that they couldn’t complete my annual maintenance because neither technician was mechanically trained. So once again, I had to reschedule, and someone else came out the next day. The technician on Wednesday was by far the worst part of this entire experience. He was rude, dismissive, and clearly more focused on selling memberships than actually providing service. When I mentioned the $50 credit I had been promised, he looked at me like I was making it up. As he tried to upsell me on their membership, I asked if they could credit the duct cleaning since it’s included in that plan. Despite me telling him they had cleaned my ducts less than 24 hours earlier, he called the office claiming it happened the prior week. While on the phone, I could hear him questioning whether I even deserved the $50 credit I had been explicitly promised. When I asked if the 15% part discount (which is included with the membership I would be paying for monthly over a two-year lock-in) would apply, he acted as if I was asking for something unreasonable and told me I was “getting too many discounts.” None of these were random discounts—they were things they advertised. At this point his behavior confirmed my suspicion that this company prioritizes sales tactics and profit over honesty or customer service. I declined the membership. Once he finalized the bill, it was more than $150 higher than the quote I received the day before. Since then, I’ve called the office three separate times asking for a simple cost breakdown: the technician’s cleaning charges and the UV bulb replacement. The manager still cannot provide this and continues speaking in circles without answering my direct question. Bottom line: Do not hire this company under any circumstances. There are many HVAC, electrical, and plumbing companies that value their customers, communicate honestly, and provide professional service. John Henry’s is not one of them."

"I had JTP plumbing come out to clear my sewer drain on Thursday and on Friday I was still having issues. They came out immediately and took care of of it by running the camera and re-snaking the drain. I would highly recommend JTP plumbing again to everyone. These guys are the best."

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"It went well the technician was great explained everything and the price was excellent."

"We called Aire Serv out as our AC line was freezing and the air was not coming out cold. The tech who came out told us we need a new evaporator coil, and we have rust in the unit also. We asked what we could do in the meantime so we could stay in the house, he said he could put refrigerant in but we shouldn't cause it's expensive and it would just leak out. We decided to put it in anyway and see if we made it til the new coil got here. We were then informed that the cost of the coil and labor would be $1900 out of pocket and that was after the home warranty. We decided to get a second opinion (our AC was still working fine after three days). We had Elite come out and the tech informed us that there was a small leak in the coil, it didn't need replacing, just tightening and there was no rust. I run a dog sitting business out of my home and I had to cancel dogs for this week because I didn't know if the air would be working. They also charged $389 for 3lbs of refrigerant. I would find a different company, they do not care for customers at all!"

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."

Residential & Commercial Plumbing Company

"DO NOT USE THIS COMPANY!!! This was our first time using Two men and a snake and it was a bad experience due to the fact they did not fix the issue we called about. We called to report a leaking dishwasher causing our basement ceiling to leak. The plumber came out and charged us around $700 for labor and parts to repair a pipe under our sink and in our basement wall to fix the leak when this did not resolve the issue we asked them numerous times to look at the dishwasher and turn water off to it, had they dont that on day one we wouldnt have had to call another company out to turn off the water and advise us we had a bad dishwasher and needed a new one. They instead changed pipes and made a mess of our walls unnecessarily to fix pipes that werent busted until they snaked the drain, although our pipe was corroded I agreed to pay for the first visit and the parts used if they agreed to remove charges for work that was not necessary they refused so I have filed a complaint with the BBB and also disputed with my bank these fraud charges of them taking advantage of someone who knows nothing about plumbing and causing further damage they simply said turn into our insurance they will pay for it, NO thank you! That affects my premium and they are trying to get over on us to pay for work we didnt ask for! I WILL NEVER use this scam of a company again and will share my experiences with anyone who will listen to never use them as they will do more work than what is needed and just expect payment. I asked to them to work with me and refund the 2nd days charge of $292 for labor and we would gladly pay the other $400 for services and parts they rudely declined and argues with me about what was going on in my home when we called saying we said a clogged sink and we never had issue with our sink it was always the dishwasher and had told them that from the beginning. They knew all they had to do was turn the water off to the dishwasher and instead of doing the right thing they took advantage and charged us for work that was not needed until they made corroded pipes break by snaking the drain as their office associate Kalli told me over the phone, so you broke my pipe then charged me to fix it? I see how you all do business."