Get matched with top septic system repair pros in Malvern, PA

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Smooth and efficient"

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"We purchased a house with the expectation that a new septic system would be put in before we moved in, in October. The septic system wasn't finished until mid-July of the following year, over 8 months later. After we moved in, we were in constant communication with him (not on his part, but with us calling) every single week to ask when the system would go in. Every single week, he lied and said he would start the next week, this went on for 8 months. He never reached out to us to give us an update, we had to reach out to him. When he did show, the job took well over a month and there were many days (sometimes a full week) where he just didn't show up with his team. Our neighbors were beginning to wonder if he would ever finish. After the job was done, the yard was super rocky and none of the grass grew. He also tried to charge us an extra $2,000 for "extra labor" to use our yard rather than our driveway to drive his trucks and backhoe down because we didn't want the large pieces of equipment to ruin our driveway. We told him he could use the driveway if he put pieces of sheathing down to prevent damage, but he refused. So this year, we spent days raking up and pulling weeds so that we could try to grow grass, since it never grew after they left (we watered it 2 to 3 times a day). But before we could plant grass, we had to get some of the spots filled that were sinking in our yard, which seems to be normal. He said to call him if it happens and he will come out and put new dirt on it. We called and he surprisingly answered the phone and said he would be out that weekend to take a look. He never showed up. I called probably 5 or 6 times and left 2 voicemails over the course of a week and a half and he never called back. At this point we decided to just do the work ourselves rather than waiting, which was not cheap. So we bought dirt, grass seed, and everything else needed and filled the large holes in the yard. 3 months later, he shows up, unannounced and acts like I called him yesterday to have him come take a look. 3 months later.... to say the least he is not punctual and does not care about your time. The one thing I can say is that we have not had a problem with our system since he put it in, about a year ago. Hopefully that is the case for the years to come."

"Recently upgraded our HVAC system which was a construction grade system about 22 years old. I contacted Haller Enterprises and received a very thorough and complete quote (Mike M. was my contact). He explained the proposal very thoroughly and and explained why everything was included. My furnace and AC were installed this week (by Kelly and Austin) and everything went smoothly. The installers were very capable and courteous. I would recommend Haller Enterprise to anyone needing help with their HVAC system!"

"They had a blank slate and still managed to do horrible work. Framed doors incorrectly, poor carpentry finish work, and completely inept at plumbing. Destroyed my downstairs toilet and sink because they flushed thinset and grout. Then, they wanted to violate the contract by saying there were change orders that were never discussed nor written down and signed by both of us. Was threatened in writing and verbally before I just paid them to go away. Stay away! I guess if you have a saw you can say you’re a carpenter?"