Get matched with top clothes washer or dryer repair or service pros in Mascoutah, IL

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Clinton was very professional and time efficient. He left the area as he found it, and completely fixed the dryer. Great service, and will call him again."

"American Appliance Service is my new go-to for any appliance repair. The drain pump on our washer stopped working on a Monday, I got an appointment for Thursday morning (other places' appointments were 1-2 weeks out). Randy texted me when he was on his way, showed up on time, got the right drain pump for our washer model, and replaced it in a timely and professional manner."

"The repair of my clothes washer is not complete, needed to order parts."

"I was told by the office that they didn't come out to our area. That's the only problem that I had. That didn't say that on the voucher or I wouldn't have bought it. But, when they first scheduled they didn't say anything either. It was when I cancelled and rescheduled is when I got that. But they did come out.  He called because he had a flat tire and they were going to be an hour later. That was fine with me, nothing bothered me about that.  Once they got out here, the guy was so good to me. My illness is sever and he noticed it right away and his sister had died from it. He was very good. He showed me what he did and what he was going to do. I left him on his own because I had to lie down and then when he was done, he even did a load of laundry. He had to drain it so he could get it below a level so he could open up a pipe. The pipe was in the basement and so he had to get all the water out. He asked me what clothes to put in there and I was shocked for a minute. He explained to me what he was doing and I said, oh that make sense. When he was finished, he gave me his card, his personal card. I explained that the office said they don't come out to the area because he said if I ever needed them again just give them a call and he said, oh, don't worry about it, once you are in our system, they'll do it.  I'm pleased with the work and just with the communication. Excellent service. The guy was just superb. The extra cost was only an extra $25 and he said we saved $300 in the end. He was there for about 3 hours. He even grouted it with the same color as the outside wall whereas my husband had just put in regular caulking grout and it didn't look good."

"We dealt with Tom Earle. It was not as good as we have liked, but it was good enough. I did not think that they were working half hours. All of the contractors worked similarly. They come in about 9 o’clock and leave at 3:04 everyday. There were only few exceptions when we started to complain. Then, in the beginning they had a couple of people here. Sometimes it had been three, and then many days, they used to have one person. When we asked them what happened, they said they were working on other jobs too. So, it is a small company, but then I guess they just want to have as many contracts as possible so at times they were spread kind of thin. That prolonged the construction project. It took longer than originally planned. The pricing was pretty good. I saw a couple of other contractors, and theirs came out pretty good. I am not exactly sure about the quality of their work because it is hard for me to compare someone else because we have not had such a large project, but I came to believe that there were situations where the quality could have been better because we asked them to redo a few things. So, of course after we started to pay more attention and complain about their quality then they kind of put more time into it or give it more attention. It is not something that I would consider automatic. It is okay. I am going to do the best I can. It seemed like if you do not complain, then, they will get away with whatever they could possibly get away with. That is the way I see it. I felt that maybe all the other contractors are not like this. I think there are exceptions. They do the best they can and there are also others who can do better, but they do not seem to do so unless you start complaining about it. They are a little bit like that. I thought they did finish okay. They were pretty good in listening to our needs and so with regards to responsiveness, they are pretty good. When you start talking about the allocation of resources and things like this, we were competing with his other projects. I do not know if responsiveness included that or not because the whole project stood up more than a month, even more than the hundred day week. We had previously worked with a smaller scale contractor and he would come here at the earliest as he could. He asked us when he could come in, and he told us that if he could come at 7:30 that that would be better. So, we told him to come at 8. A lot of times he would stay and work until like 5 or 6 until we need to eat dinner. A lot of times he would also come in on weekends on work. For Good Neighbors, they are definitely not like that. They would come in around 9 o’clock sometimes even later or until we ask where they are. The project has been delayed and they did not come in. Maybe they have longer drives that they had to do and they leave early too. A couple times, when we really complained a lot, then they brought some people in over the weekend. Those guys came in voluntarily to work I guess because they were pretty conscientious. They are subcontractors to Good Neighbors. When we started complaining, they came in over a few times over the weekend just to catch up. If that is the hours, they would say they were punctual because they were showing up at time they were suppose to show up, but from our perspective, I go to work at 8 in the morning and come home at 5; you are not doing the same. They were pretty professional. I would have to say that in all situations that they handled themselves pretty professionally. What we have to do is that if we are going to use them in the future, we really have to manage them which I do not think that we should need to do quite to the detail of our level that I think we need to do. They are professional in working on the project, getting the details, and telling us what is going on. Those type of situations, but we would definitely want to enforce the amount of time. If they say they could finish this in eight weeks, then we would expect them to get done in eight weeks and not 50% longer. We would have to manage it from a time perspective a lot closer. If that is the case, I would reuse them. I think from their perspective, they are putting themselves in this situation purposely because they need to have the work like okay I have finished one place; I do not want to have a slack time. I just want to work and work all the time. In order to do that, they accept projects which may overlap. When they started ours, they were actually finishing up on the other one. Then, something happened with the other project that they could not finish because of late deliver or something was not delivered as expected or they had to return it. Things like this. When they were supposed to start on ours full-time, they were not able to do that because they were still working on this other project. When I look at their point of view to manage your business, they have to do that, but then the customer would suffer like us. They need to hire more people. I guess they trust the people they work with. They do not have to watch over them. I think they work with their subcontractors and other people. They do have their own people but not many, one or two. The subcontractors that they hire, I think they trust them because they have special skills that they do not have. They come and do the work. Their relationship with their contractors that I do not know if they can just hire based on their need at the time and then let the people go when they are able to handle. I think they do not want temporary help. They want to have a long-term relationship with their contractors. I empathize with them because I understand the situation they are in, but at the same time, we are their customers. We are selfish about our own project. So, we want complete attention from them which they are not able to give us.   "

"I hired American Appliance Repair Services to repair a GE Profile electric clothes dryer. I've used GE to repair other Profile appliances with mixed results and a high price. American Appliance Repair scheduled service two days after initial contact, technicians arrived on time, problem quickly diagnosed and after a quick trip to a warehouse to obtain the defective part the dryer was repaired. The charge was reasonable. I am completely satisfied with the service they provided."

"The technician emptied the freezer, which was in the basement, to work on the part that needed repair. Then he neglected to put anything back into the freezer, including a turkey I had bought for Christmas and a rack of ribs. Two days after he left, I went out of town for two weeks. The turkey actually exploded and spewed its liquid all over everything, which had to be discarded. I let AHS know and they couldn't even bother to call me or follow up on this. I'm considering not renewing my contract with them because of the quality (or lack thereof) of many of the providers they send."

With over 20 years of experience, Finley Heating Cooling & Refrigeration is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Call us today!\n\nm-sun 7a-5p

All types of home remodeling and new construction. Our company has a crew of 5 full time employees. We take on any size job. We use a small amount of sub-contractors and most have worked along side us for a long time.