Get matched with top water heater installers and replacers in Melrose, MA

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"I hired this company to replace a 75-gallon gas water heater, and the experience was excellent. Scope of work: Removal and disposal of existing unit Installation of new Rheem 75-gallon gas water heater Reconnection of gas, water, and venting The team was prompt, professional, and clearly experienced. They provided a clear explanation of the installation process, answered questions directly, and completed the work efficiently. I valued their use of text messaging to arrange the work, as it was most efficient and allowed me to share photos of the work area so they could plan the installation in advance. The installation was clean and well-executed, with attention to proper setup and safety considerations. Pricing was transparent and consistent with the scope of work. There were no surprises. Overall, this was a high-quality, professional installation. I would recommend them without hesitation."

"Water heater installed within two hours, with some hiccups in between."

"Bill Clark returned my call promptly and came over checked out and replaced parts and got our water heater tank back to work within 2 hour window. Very responsible and hard working pro, very satisfied!"

"I went to turn on our heating system and it wouldn't turn on. I also noticed there was water dripping from a heater pipe. I called Platinum and Robert responded to my call within the half hour. We scheduled a time for him to come the next day and he was able to fix the heater quickly. As our system is pretty old, he also took the time to discuss options for potentially replacing it and also showing me different parts on the system that might need to be replaced if we didn't want a new system. He also looked at another plumbing project I was thinking about while he was there. About 15 minutes after he left, I realized I had forgotten to mentioned the dripping pipe. I called him to ask if I should be concerned. He immediately turned around, came and assessed the problem, and fixed it with no additional cost. I would highly recommend and plan on using Platinum for any future plumbing needs."

"Smooth install of a gas water heater"

"Great to work with. Would recommend for water heater replacement projects."

"Fantastic. Jeff is a pro. Installation went as described in both locations. He came back Immediately when I had a water gauge issue for my water meter ( installed 7 years ago) and replaced it on the spot. Jeff is professional, punctual, cleans up, old furnace removal and does great work. I’m very happy with my 2 new efficient heaters and hot water heaters! My heating costs are down substantially! I’m glad we chose Jeff."

"Matt was on time and did an outstanding job replacing my hot water heater. He also took the old one away for me. Would absolutely recommend him to everyone! He's a great plumber!"

"Eric L. from Sila arrived excatly on time at 8AM as promised. He provided me with a number of options, and I decided to have a new hot water tank installed (the old one was showing rusty water). He was able to have the replacement tank installed and working within a couple of hours."