Get matched with top water heater installers and replacers in Millbury, MA

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"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"Kevin was highly recommended via a post I made on Facebook looking for a local plumber. He arrived at my home that day to assess the issue we had with our bathroom sink. He then told me his game plan for the following day to remedy our leaking, plugged drain. He showed up the following morning and by noon time he was finished. Left the bathroom in better shape than it was in. He even replaced the plunger in the sink because he noticed a small leak there too. Removed the wainscoting and removed the wall behind it and was able to reuse the wainscoting and trim mold back as if nothing was disturbed. I would highly recommend using him in the future and would refer him to my friends as well. Thank you Kevin and your crew!"

"Happy with the work, and the customer service. Will definitely call on them for future work."

"I need snow removal for a couple weeks and Richard was very helpful and did a great job!"

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"Very professional,on time and kept me informed.Did a great job, looks great!"

"They do the job quickly and efficiently, but there is some minor issue, but everything is good."

"David’s team arrived when they said they would, fixed our issue really quickly and left the work areas cleaner than when they arrived. Great experience, will hire them again!"

"Good service, responsive, clean, knowledgeable and communicates well"