Get matched with top window repair pros in Muddy, IL

"I had a foundation issue that caused a window to shift out of its casing. Window World was happy enough to help me with just the one window that would need to be replaced. The sale, scheduling to the installation was done very quickly and everyone was all very polite and professional."

"OMG, WILL NEVER call another contractor for a bid in Window World's area of expertise! Last week, as I was coming home from vacation, in traffic near Chicago, I received a call wanting to schedule an install date. I agreed that the following Monday would be fine. Requested an expected arrival time. was told between 8 & 9 a.m. I HAD to leave at 9:45 a.m. and did so.No-one had arrived to start siding. I put it off to bad weather. Didn't arrive home until mid-afternoon Monday. I found my 3 story home stripped of the old steel & vinyl siding AND nearly completely clad in the new insulation! The man running the crew came to my door asking if there was somewhere safe he could leave their tools etc. I was able to give them half my garage. The crew arrived shortly after 7 am.Tues. Worked until 7 pm. NON-stop! Then on Wednesday LESS THAN 3 days from starting job!!!) This crew had COMPLETED the job & was cleaning up & reloading their truck! The field supervisor was dumbfounded! The head of the crew even taught him a couple of things about siding, to make the job better with NO extra cost to homeowner! THANK YOU ANGIE'S LIST! Not only did you save us thousands of dollars, but I got a top notch crew out of it! Those men on the crew were such hard-workers and so polite! I am thankful, Window World of East Peoria, was able to access and use this crew! Shoot, I'd hire the crew again if they did more than siding!"

Our number one priority is to serve our customers by anticipating their needs and exceeding their expectations. We do what it takes, every day, to make Hanson's Window and Construction, Inc., the best place for our family to serve yours.

"Met with Marc, and we were very impressed. Instead of immediately pushing costly repairs, he carefully inspected our basement and exterior, asked us a number of questions, and believed at least one of our problems stemmed more from a relative humidity issue than a drainage problem. Marc gave us a short list of things to try first, saying that more extensive work could always be done later without compromising the structural integrity of our basement. Very knowledgeable and professional. If we ultimately require more work, B-Dry will be the first we call."

"He connected to my computer and fixed the problem.
"

"Marcus and his employees did a fantastic job on our house.  He totally prepped the house by scraping away old paint and rotted wood, power washing the exterior and removing broken windows and boards.  He worked with temperatures in the high 90's and finished in the time period he specified.  We contacted him from overseas and he made all arrangements with us in a prompt and professional manner.  I was 100% confident that he would produce a quality product and I was certainly not disappointed.  The house looks absolutely beautiful and crisp, well painted.  I am sure the house will look great for years to come.  Marcus also assured me that he used a top grade paint that will have longevity in all weather conditions for years to come.  I would highly recommend him to others and would use him again for future work.  He was friendly, professional, courteous and dependable.  It was exactly the type of service we expected from someone who could give us quality work from thousands of miles away!  TOP NOTCH!"

"Where do I start.... I called Dave once we closed on our house. The entire Interior / trim needed wallpaper removal, and fresh paint. Luckily I had and empty house to work with for about a month. He made sure he squeezed me in before we moved, which was a huge plus. After discussing my budget, we came to an agreement on a price that was more than reasonable. He and his team worked day / night / weekends to make sure it was done on time. I took forever to pick out colors, etc... and he never was impatient with me. He finished 90% of it on time, the other part was because I couldn't make a descision on color for that area. He came after we moved in and knocked that out promptly. Any touch ups, fixes etc that were needed, he came and did with no issue. He even took the liberty of going out and purchasing all the new air vents, and other things we needed. He even came back and repainted the kitchen completely after we wanted to change the color. I would highly recomend his company, and will use him again. Stand up guy."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"Not at all. Your agent could only get me a repair person next Wednesday and today is Friday. The agent did say they are not an emergency repair, but if an important appliance breaks you need it fixed ASAP. For example...this is the middle of a hot summer. If my A/C brakes and your service sets up a repair for a week from now....that means My family & I suffer for a week. I called back and said I need a repair for my dishwasher now. They said they would try to get an earlier appointment...then called back and said it wasn't possible. I guess I was doomed to eat out of paper plates and cups until next week. I called a local repairman and he came today and fixed it. It cost me $110 out of pocket...but it was fixed TODAY!!!!"

"    All went perfect! The price was slightly higher than a couple quotes I had, but the other guys didn't explain much of anything & seemed impatient about answering questions I had. Now, my roof looks great & since it's properly ventilated, my new shingles will last longer! Mike & his crew did a great job & were wonderful people to get to know. I am very greatful Mike & his crew were willing to drive from Moline, IL to Wilton, IA to do work for me. Talk about going the distance for your customer! 
    Mike was on the job from start to finish. He came to give me an estimate & spent about an hour explaining what he was going to do and what the different products were that I asked about to use. I also asked for his opinion, which he gave & explained why.  He was very patient in answering all the questions I had and never acted like he was in a hurry to leave. I am greatful he took the time to explain things to my understanding & satifaction without making me feel rushed. I was also impressed to learn that not only do the shingles have a great warranty on them, but Mike has an 8 yr. warrenty on  his work as well!
    While doing the job, Mike & his crew worked well together & were quick, yet they paid attention to details. I was especially impressed when I looked out my window a few times, and saw that the guys that smoked would put their cigs. out & disposed of them in the trash & not all over my yard! Thanks guys! When the job was finished, Mike went around my home to double check everything to make sure that everything was cleaned up & finished correctly. My yard was as clean when they left as it was before they started! He made sure they got every nail they could find & every little scrap of paper, plastic, shingle, etc. that they could find. They also took extra precautions to check my driveway when ever I left or came home to make sure I didn't get nails in my tires. Job Very Well Done Guys!
     Any time I talked with Mike or his crew they were always polite & they were very friendly. Mike is a very respectable man & I would trust to hire him again in a heartbeat! I have some projects in the future I plan to do, & will definatly be calling him when I'm ready to do them. Thanks again, Mike!
"