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I 30 yesrs experience in the construction fields and have been my families handyman for most of my adult life.

"Called and made an appointment. The plumber, Lee, showed up as scheduled. We discovered that the shut-off valve for the water to our condo unit was in another owner's unit. That owner was not home, so we had to reschedule the appointment.
I rescheduled the appointment and was told the plumber would arrive at 8:00 a.m., the first appointment for the day. On the day, the plumber did not show up at 8:00. I ended up calling to see why the plumber had not arrived. I was told that another plumber was out that day, which had thrown the schedule off. (I realize these things happen. I do wish they had called to tell me there would be a delay as the water had been shut off for three units and was keeping another unit owner--in whose unit the main shut off valve was--from going to work.)
When Lee arrived, he apologized for the delay. He replaced the shut-off valve and installed the new fill valve, which stopped the toilet from running. He also lowered the fill water level to save water. Lee cleaned up any mess made by the work and was clear at explaining what had been done and about how to use the shut-off valve in a way that could help it last longer (e.g. not turning it too far or too tightly when turning it off.) Lee explained that I was being charged for the 15 minutes from the first call (when we could not shut off the main water line to our unit) plus labor and parts for this work. (There was an apprentice with Lee both times who was very friendly and professional.)
A few hours after Lee left, the toilet began running again. I could not get it to stop, so I called and got an appointment for a time when I could be home a few days later. For this third visit, Jeff was the plumber. He replaced an O-seal on the flush valve with an extra I had on hand. He also removed some debris from the toilet tank that he thought might be interfering with the seal. He also adjusted the water fill level, which added more pressure to the flush valve, which stopped the toilet from running. He did not charge us for this call, since he was adjusting work done earlier.
Though it was a bit convoluted, we still appreciate the work done. We appreciated the idea of using less water with each flush, and appreciated the "learning" that the water needs to be a certain level to keep the flush valve from running.
Lynn, the receptionist with whom I dealt through all of this was friendly and helpful.
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"Jim was always professional and did exactly what I wanted him to do.  He was very good about communicating with me and kept me informed of the status of my projects.  I would definitely use his services again.  Highly recommended.
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"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Gas company shut off gas due to leak detection. Mark came out within an hour to repair and get us running again. Excellent work, excellent service."

"I enlisted the help of Aire Serv on one of the coldest nights in Minneapolis for a furnace issue, where the furnace was turning on for 5-10 minutes and then shuts off. Initially, I called AT&T Digital life and had one of their technicians come out to inspect the issue since I have a home monitoring service with AT&T - Their conclusion is that the AT&T Digial Life thermostat was working fine and there is a problem somewhere else - AT&T recommended I get in touch with an HVAC specialists. I then contacted Aire Serv for service - The first visit by one of their technicians appeared to have resolved the issue and the root cause was identified as the thermostat that I had with my AT&T Digital Life Service. To my dismay, the furnace acted up again with the same issue shortly after the technician left - I called their main number and they were understanding and empathetic about my situation and promised to get a message to the technician immediately to inform of the issue - After 45 minutes of waiting, I called the main number again and the customer rep apologized about the delay and committed to sending a secondary message to inform of the urgency of the situation - After ten minutes, I received a call from Doug who promised that he will be there in 30-40 minutes from the call and indeed he showed up within the timeframe - Doug was extremely understanding and apologized about the first technician not finding the root cause - Doug troubleshooted the furnace issue and pinpointed the root cause to a dirty furnace filter that simply was blocking enough air from coming back to the furnace that the furnace will overheat a bit and shuts itself off as a safety mechanism. Doug was extremely knowledgeable about HVAC from his troubleshooting and i highly recommend that you refer to him by name if he is able to do the job."

"Great, timely services. Complete visual inspection of waste lines"

"Arrived on time, completed job on time.  Removed a 1500lb boiler and removed some asbestos with a clean room environment.  Had all the correct equipment and cleaned up before leaving.  Would use again.
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"Service was within the usual window, and was excellent-focused on work, respectful, answered my questions clearly and was helpful about source of problem with our dishwasher.  Very helpful"

"The company was very responsive when I asked for the service to be refinded.

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