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"They did a great job"

"Gary did a thorough of replacing my dead sump pump and removing the back-up sump pump, also dead. He had to reconfigure the discharge pipe since there is no longer the back-up. There was an added charge of $20 for the additional parts, but no added charge for the labor involved. He even examined the third sump pump in the well at the other end of the basement. He pointed out that one was dead too. After watching him replace the main sump pump one, I feel confident enough to replace this one by myself. I would have given Handyman Pros a excellent rating for professionalism, but they did not inform Gary of the amount of water collected near the sump pump. Boots were necessary, but he only had gym shoes. I laid some spare boards that were available to keep his feet dry. Beware: Handyman Pros does not provide sump pumps. They only install what you secure on your own."

"My simple advice is to ask for all costs upfront in writing. This was a two day job, but it should have been a one day job, I will get into that later. The repair was fine but the communication and billing was unacceptable. I was told by the technician in the field that the $179 Service charge would be credited to the final bill, which is what I am used to with other service comanies like plumbers. Because of that I agreed to the work. I was then surprised to see the service charge on my final bill as well as a $50 extra deposit fee. I called the office and they said that they never credit the service charge, perhaps it was a miscommunication error, and that they would correct the extra deposit fee. But there was no accountability or responsibility for their uniformed field tech who essentially lied to me. I feel it was dishonest and a bad business practice to not offer any kind of discount for their mistake. They also showed up the first day and then went to the warehouse to get the part but came back with the wrong part. They then had to reschedule for the following week because it was 3pm on Friday and the warehouse was now closed and they couldn't get the part until later. They offered to do the work over the weekend but that would incur overtime charges. I told them I would not pay overtime charges for a mistake they made getting the wrong part. Overall I am very dissatisfied with the company and would not recommend them."

"It was excellent. They did a great job. It was cool and nice. The price was good. I was totally happy with the work. They cleaned up their mess."

"Brad was awesome! He was so kind and sweet. He took care of the drywall and the painting in the closet. Very professional!"

"Mike did an excellent job!"

"Peter and Evan did a great job."

"I had some backup into the basement, they came to rod it out and told me I needed to check the line going to the street and they could come back for a video check. Well they said they came back and took the video and I needed some expensive work to clear the line. I called to ask them for the video, they said that they'd have someone call me back. They called me back and said that there was no video, their worker didn't put in a USB drive and besides they said I didn't ask for one. What did they expect I was asking for??? I said I expected and wanted a video, how do I know they even really performed the work. They said they would call me back. THEY DIDN'T. I called them back, they again said they'd call me. Again no call. The last time they told me, the owner was on another call but would definitely call me back. One week later NO CALLBACK. I firmly believe they didn't do a video, charged me for one and took me for a sucker. I will NEVER use this company again. I think they are crooks. P.S. Ever since they rodded the drain one of my toilets started have trouble flushing. I won't doubt they messed it up so they could come back again for more money. DO NOT USE. P.P.S. I wonder if they will contact me on this posting, I doubt it."

"Great! Fast, friendly, and fair. Nice to work with a local, family owned, company that is customer focused with knowledgeable sales and service professionals. Couldn't be happier!"

"They fixed my air conditioner with same day service on the hottest day of the year."