Get matched with top gas piping pros in Bellevue, NE

"I have hired them but work has only been scheduled. Too early for me to provide a rating on work completed, but thus far they have been a pleasure doing business with."

"Great customer service"

"This was a very good experience. My cabinet was repaired just the right way and Mark was very nice and accommodating."

"Installed bathroom faucet . Great job !"

Since 2004, we've established a respected service reputation of excellence in the greater Elkhorn and Omaha communities we serve. We're proud of our Nebraska roots, while offering a "same day service guarantee" of servicing our customers on the day promised. We pride ourselves on the quality of our work as well as our commitment to earning your trust. We offer emergency repair services outside of normal business hours, so check with us for all of your heating, plumbing, and air conditioning needs.

"Under no circumstances would I recommend John Henry’s. The fact that they have such glowing reviews makes me genuinely question whether they’re legitimate or incentivized internally, because my experience was the complete opposite. Nearly three weeks ago, I scheduled a duct cleaning and annual HVAC maintenance. On a Saturday, I received a call informing me they were “too busy” to keep my Monday appointment and wanted to push me out another two weeks. I told them that was unacceptable due to the heavy construction in my home and that I would need to look elsewhere. Suddenly, they were able to fit me in on Tuesday and offered a $50 credit. Tuesday arrives, and the problems start immediately. Two technicians showed up and left black marks on about 15 of my stairs. They initially denied it but eventually wiped them down with a cloth and water. Later, I discovered they somehow got paint inside one of my electrical outlets from dragging their cord across it. I spoke with the manager, who showed no concern or accountability for the damage. I was also informed—after they arrived—that they couldn’t complete my annual maintenance because neither technician was mechanically trained. So once again, I had to reschedule, and someone else came out the next day. The technician on Wednesday was by far the worst part of this entire experience. He was rude, dismissive, and clearly more focused on selling memberships than actually providing service. When I mentioned the $50 credit I had been promised, he looked at me like I was making it up. As he tried to upsell me on their membership, I asked if they could credit the duct cleaning since it’s included in that plan. Despite me telling him they had cleaned my ducts less than 24 hours earlier, he called the office claiming it happened the prior week. While on the phone, I could hear him questioning whether I even deserved the $50 credit I had been explicitly promised. When I asked if the 15% part discount (which is included with the membership I would be paying for monthly over a two-year lock-in) would apply, he acted as if I was asking for something unreasonable and told me I was “getting too many discounts.” None of these were random discounts—they were things they advertised. At this point his behavior confirmed my suspicion that this company prioritizes sales tactics and profit over honesty or customer service. I declined the membership. Once he finalized the bill, it was more than $150 higher than the quote I received the day before. Since then, I’ve called the office three separate times asking for a simple cost breakdown: the technician’s cleaning charges and the UV bulb replacement. The manager still cannot provide this and continues speaking in circles without answering my direct question. Bottom line: Do not hire this company under any circumstances. There are many HVAC, electrical, and plumbing companies that value their customers, communicate honestly, and provide professional service. John Henry’s is not one of them."

"I had JTP plumbing come out to clear my sewer drain on Thursday and on Friday I was still having issues. They came out immediately and took care of of it by running the camera and re-snaking the drain. I would highly recommend JTP plumbing again to everyone. These guys are the best."

"It went well! The men were extremely professional and kind. I was doing work outside and if their stuff accidentally prevented me from moving around they moved it and apologized. I let them know we were trying to upgrade the home and that there was a small gas leak downstairs but it wasn’t enough to be harmful to one’s health and they put in a new gas pipe and changed the rusty valve on my water heater (that they noticed on their own) and fixed that too without additional cost!! If they quote you a price and more work needs to be done, there are no hidden fees. They just do the work for the quoted price. They are so wonderful!! I wouldn’t go with any other company!!"

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"It went well the technician was great explained everything and the price was excellent."