Get matched with top window a/c unit service or relocation pros in Orleans, MI

"It went well. We will use his services again, if necessary."

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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"the tech, Roger was really nice, very efficient and answered all my questions. I was very glad I went through with this service call. I almost didn't due to the rudeness of the woman that answered my initial call to the shop. I guess she was having a bad Monday at 9:00 a.m.! Don't let her chase you away if you call Hedlund! This was my best experience with a plumbing company yet (except for her) and I have had to have several pipes replaced over the years. Wish I would have called them the first time I needed a plumber!"

"PROESSIONAL AND COURTEOUS SERVICE WITH HOMETOWN VALUES"

Owner operated.

"Great! Excellent thorough service! The team came prepared, demonstrated how thorough their process is, and executed it so well. Cleanup was also complete Amazing service and value"

"By the time the service rep was contacted and he called us, we had purchased the part and repaired the air conditioner unit ourselves. We had hire the service company to do a complete service on the unit on June 23,2022. I would recommend Freedom Heating and Air to anyone needing service. They were very professional and did a thorough job. They explained what they were doing from beginning to end. We were shown pictures of before and after as they did the work. We will use them again if it becomes necessary."

Locally Owned.

"Travis and his crew Installed a new A\C system and removed the existing one for us. He quickly responded to my request for an estimate. He gave me a fair price and delivery quote. After he was awarded the job, he did what he said what he would do and did it in the time frame that he promised. They left their work areas cleaner than they found them. A pleasure to work with. I was very happy with the job they did. I will use them again for Heating and air conditioning needs."

"I called for service, they came out right away and performed the work.  The Tec did a great job and we will call them again for all of our plumbing issues. "