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"DGWELLS installed heating and air conditioning in our new home 2 years ago. Did a great job. Courteous and neat. No problems whatsoever with our system. Called with questions that he readily answered and came by to show us how to change the filter last year. Cannot say enough good things about David Wells. Highly recommend him."

"Prompt, communicative, and excellent work!"

"torn between 2 &4 stars but went with 2 only because I feel the cost exceeded in my opinion a reasonable cost to replace with a basic 40-gallon electric hot water heater based on the cost I paid two months ago to have a new eclectic 70-gallon high efficiency heat pump water heater and expansion tank installed. We had no time to shop around.... 4 stars for the prompt repair and 2 stars on the pricing."

"From start to finish they were very professional and knowledgeable about what we needed. Once we decided to go with them they arrived on the date set up and finished before the estimated time frame. The crew was phenomenal and before they left they made sure everything was working properly and showed us what we needed to know about the system. When they left everything was all cleaned up. We would highly recommend to anyone that needs their services."

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"Timely and very fair price"