Get matched with top gas piping pros in Pescadero, CA

"Found a solution and fixed out piping problem very quickly"

"My wife and I bought a house a couple years ago, and became owners of a radiant heating systems installed more than 20 years ago. Tony and Damian did a great job of understanding how my radiant heating system works, what repairs were needed/what was failing, and where upgrades were needed. They replaced the pump, both expansion tanks, and the neutralizer. Additionally, they noticed the hot water tank was installed incorrectly, and the hot and cold water connections were flipped. It's amazing the system worked, and it's nice to have a system that's correctly installed (even if it's 20 years later!). Additionally, they secured the expansion tanks to the wall (now required by code), replaced the deteriorating copper pipes connected to the neutralizer with plastic (I'm sure this is code now as well), and re-routed the overflow pipes to the outside (rather than the floor!). You can't go wrong with these guys, well done, they're true craftsmen to the trade."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

Plumbing and Rooter Services with Free Estimates and emergency calls available. Sewer and Replacement, Camera Inspection, Drain repair and cleaning service, water heaters, toilets, sinks, faucets, showers repair and replacement, drain clogged.

"Jose and William did an excellent job from start to finish. First, when they came to look at what the job would be and give me a quote, they were extremely thorough. Jose was able to understand the exisiting gas pipe situation, even pointed out that there was a line that ran to my heater, something I did not consider. He laid out exactly what he was going to do for the installation and talked through all the options and variables. Also, the quote was excellent for the job! I was able to schedule them a few weeks later. Jose and William arrived with all the parts needed. Of course, with any installation job, there was a small problem (that of drilling through the masonry of the fireplace, something that no one would have known). However, Jose was able to figure out how to get past the problem and finish the job perfectly. We know have an amazing gas fireplace setup, thanks to Jose, William and Antonio. I highly recommend Plumbing & Rooter Service for any of your plumbing needs."

"Work was done on time and workers were clean and cleaned up after. Toilet got stuck, called them and they came and fixed it the next day."

"It's my best experience with a plumber company so far. They helped replace sewer pipe in crawler space and front yard. The price is great and they are very professional."

"Dominic was very through and professional in finding all of the issues so we could get our gas back on. The cost was a bit high due to weekend service rates but not exorbitant."

"The team at F&A Plumbing and Rooter are knowledgeable, courteous and promptly handled my issue."

"after purchasing the voucher  I found out that the special is only applicable to gas line with small pipe.   my house is a typical 1950's house with a typical gas line so I'm not sure why they specifically listed pipe smaller then that.  it will be additional charge if i want to get it installed.   my prior experience with this company has been that their prices are higher then other companies that service my area and they cannot tell me what the additional cost is on the phone....has to be provided by plumber in person.   takes too much time to schedule and wait for just an estimate.   had to cancel the voucher due to this.  i have to add that they are very professional and punctual...so if price is not that important, i'd give them a try.
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