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"Did a great job. They had to repair some unknown problems"

"HVAC project was diagnosed and repaired quickly and as quoted. System is operating normally now and fully guaranteed by service provider. Will continue to use Clark's Home Service for semi annual maintenance service and to handle other HVAC problems which hopefully will not arise."

"Very prompt response on short notice. The repair tech, Mike, was very professional, friendly and on time. Price for the service call was very reasonable."

Arlinghaus Plumbing, Heating, Air Conditioning & Electrical is a family-owned business & your trusted expert for AC repair, AC installation, AC tune-ups, heating, plumbing, and electrical services across NKY, Cincinnati & SE Indiana – including Erlanger, Florence, Covington, Newport, Burlington, Independence, Bellevue, Crescent Springs, Union, Fort Thomas, Highland Heights, Cold Spring & Alexandria. Our team delivers fast, reliable service to keep your home comfortable all year. We also handle drain cleaning, sewer services, water heaters, & 24/7 emergency plumbing. Licensed, insured technicians with over 6,000 5-star reviews. Same-day service, upfront pricing, & a 100% satisfaction guarantee. Call today for expert HVAC and plumbing service.

"Computer did the "gotta send info to Microsoft" but when tried to reboot it ran through automatic repair without success. I did all the alternative without any success. He came and picked up the hard drive on Tuesday and returned it on Saturday. Fortunately he was able to "restore" without any data loss. Very happy with outcome."

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"Ronnie was great. He went straight in found the problem problem and fixed it at a unbelievable rate. The most efficient worker I've dealt with in years. Thanks ronnie"

"Overall went very well, same difficulty finding place but live in rural area without cell service. Very polite & courtesy. Kept us informed of progress."

"On 7-29-2021 I put a post out on my local FB Community Page. Dan Sizemore with Jacobs Mechanical responded to my post and direct messaged me via FB Messenger. The fan on my external AC unit was not engaging and the temperature in my home had reached a stuffy 81 degrees. My fiancé and I have an eleven month old daughter who is in a Spica cast (essential a body cast from her chest to her toes) so it is critical to keep her cool. We had to camp her out in our basement the night before in her pack and play instead of her bedroom due to the rising temperature and her tendency to sweat. I was unable to call the office to set the appointment because I was on a four hour conference call I couldn't break away from. Using the unconventional methods of scheduling between FB Messenger and work emails Dan was able to coordinate his technician to arrive within minutes of when my conference call ended. Aaron, The Jacobs Mechanical technician showed up, assessed my problem and dove into fixing it. He was extremely thorough, explained what he was doing, showed me why it was failing and once maintenance was completed and he verified everything was functional and back together, left without a trace of ever being at my home. The effort made my Dan and his team to shift their appointments around due to my unique situation and prioritize my request on top of his teams professionalism and cleanliness has made Jacobs Mechanical my preferred HVAC Contractor. Jacobs mechanical epitomizes professionalism, cleanliness, product knowledge and most importantly they show up on time and are eager to get the job done and get you back on track. I would urge anyone who is having any HVAC issues to reach out to Jacobs and speak to Dan."