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"Mike was superb. The job required perseverance and Mike's never give up attitude paid off while working on my old house. The odyssey began when Mike tried to install the faucet I purchased. It did not fit. He went to a trade supple house in search of another that also did not fit. He was instrumental in getting the showroom to take the wrong one back, and recommended a helpful sales person who helped me buy an appropriate one. On the next visit we discovered that the holes were not drilled correctly, so the new faucet would not fit. Mike installed an inexpensive one for us to use until he could buy a special drill bit for cutting granite. Mike deftly enlarged the mounting hole, which was no small feat given the counter/sing/backsplash setup. He did so without damaging anything or creating a mess. He's also very personable and comfortable to be around and in the house. highly recommended."

"In January, Jeff came to service my boiler, which had been shutting off randomly and required several resets. He broke the bad news that the boiler would need to be replaced relatively soon, but understood my need to plan for it and was helpful in providing information without "mansplaining." He talked through options and answered questions. When I was ready, I didn't hesitate to go with Jeff and crew for the replacement job. The quote was fair and I trusted him and his team to do right by me for such a big investment in my home. The system that was installed is practically a work of art! They even tucked the new water heater around the corner from the original spot, creating more space in the main walkway area of the basement. They were communicative, prompt and cleaned up after themselves. It's been 3 months and the new system seems to be working beautifully. Looking forward to seeing how it performs and saves on heating costs during the colder months. I'll keep calling Griffin Heating & Plumbing for all of my needs."

"We have had several Sila visits in recent months - all exceptional. VISIT 1: We had old pipes and valves that limited our dishwasher, so we had that replaced. While there, the Sila agent suggested we replace some of the attached lines and managed to streamline our hookups by removing some of the unneeded valves and connections no longer needed. VISIT 2: We similarly had a great visit and instal from David, who did a very beautiful install on our new water heater. He removed the broken unit, improved the connection design, put in improved valves and labelled each with a tag, then tagged other connections through the basement."

"My main service person, Kevin, came in and immediately put on booties. He explained that he would assess the problems and then show me my options and present the costs. When he showed me the options, I was initially surprised by the rates and prices which seemed high to me. Kevin clearly explained the best and worst case scenarios and gave me many options for choosing what work I wanted to do given what I could afford. Another service person, Ari, came to work on the upstairs tub clogged drain. As they were both working upstairs, water started coming through the kitchen ceiling. They immediately halted and came downstairs to help. They placed bowls underneath the dripping areas and then put down a dropcloth. They had to open the ceiling to see where the water was coming from and it was clear that the ceiling was soaked and had been wet for some time. They found a pipe with a big, rusted and corroded hole that was the source of the water. They replaced the pipe and also snaked the line to clear the clog. Kevin replaced the shower valve and installed a new (and better) shower head. Kevin fixed the leaking kitchen faucet. Before they left, they cleaned up every speck and left the upstairs bathroom and kitchen areas cleaner than they were when they arrived. I also have to mention that it was pouring rain throughout the day, and when they had to go out to their trucks they never failed to put on their booties when they came back inside my house. Throughout the day (they were here all day), they were both pleasant, polite and completely professional. Although it cost me more that I had hoped, it was all work that had to be done and I am very pleased with the quality of the work and personnel. I would recommend them."

"Replacement of 2 heating and a/c systems. Went very well. Professional, courteous, and thoughtful."

"I called then in the morning with a hot water issue. Jacob came the same day first thing in the morning and took care of the problem. I am happy to recommend Heritage for any plumbing, heating, and/or electrical issues."

"Snaked main sewage drain and solved the water backup issue"

Live Your Most Comfortable Life with a Company You Trust.\nWe offer Same Day Service and Next Day Installation!\n\nSila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it?s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe ? season after season.\nWe guarantee satisfaction and are proud to have earned over 7,000 ?A? ratings on Angie?s List and its prestigious Super Service Award!

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"George was wonderful to work with in the planning phase, very responsive, he answered all my questions as we discussed the install. I sent him photos of where the system would go and and he confirmed it would be a good fit. He arrived promptly on the install day, along with Dave who was also great, and they put in the system. About a half hour after they left, I discovered a leak from a small copper pipe and called George. He came right back to fix it which he did, but we realized it was not his work. Someone else had put in that section of copper tubing incorrectly. George was very kind and accommodating and fixed the problem. He and Dave were a pleasure and I really appreciated it and I would absolutely hire them again."