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"I have had nothing but the best experiences with Bob and his company, Yarnell Heating and Air Services. I own several rental properties in the area and Bob is my go-to guy for any HVAC needs that I have. He is always very prompt in his communications, prompt in arriving to work, finishes on time, with high quality, great cleanup, and at a fair price. I am so very thankful to have found an honest, reliable, and family-oriented business. I fully expect I will be hiring them again in the future and I highly recommend them!"

"From the sales person that came to our house to the two installers that came and did the job- they were professional and clean. They made it so easy for us to do this project."

"Yes they got it cleared up."

"He was out the same day to address the issues at hand. He was thorough and honest. When scheduling for insulation, he made it for the next business day. In addition, he inspected thoroughly and explained everything at a non-expert level understanding for me. He also created an individualized plan, explaining rationale and pricing, to fit my family best. He is safe, knowledgeable, and efficient. would recommend!"

"This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.

But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? 

Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.

But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? 

I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. 

 I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. 

I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere."

"We had to replace our water heater and Devin arrived and immediately explained what he would need to do to replace it. Devin is friendly, polite and very knowledgeable. I am very appreciative that he was able to come out on this rainy day to make sure we were going to have hot water today. I would personally like to Thank Devin for everything! I don’t think plumbers get enough credit for the work they do….Thanks So Much Devin!!!"

"They were great to work with. Highly professional."

"We had a great experience with Steve and his team. He's responsive, and performs estimates and installations himself. Great price. Easy to work with. Nicely done."

"Very quick response and scheduling to review and do the work which is great, He also provided helpful information before during and after the process. Very professional and a nice guy."

"Everything went very well and smoothly, Jeff and his team were very knowledgeable and informative. During the project they kept me informed on different things that might need attention in the future. I would totally hire them again in the future!"