Get matched with top water heater installers and replacers in Pueblo, CO

"Response to my call was quick, Mike came out to consult as promised. He gave details and information without appearing to push for the most expensive system. We chose a very good system, but not the top of the line.
Installer came out exactly when we agreed, which was only a few days after the consultation. He was polite, courteous, careful in how he treated our home. He finished in one day. There was a subcontractor who came the same day to handle the new electrical junction and wiring to the outside unit.
The entire installation was done with minimal impact on our home.
The installer said there was one thing (size and routing of a vent pipe) that was very hard to do (Mike had predicted this when he quoted the job). He said he would try one solution that would work perfectly well but that might not be what the state inspector wanted to see. He said if there was a problem he would come back out and correct it.
Indeed one inspector said everything looks great, while the other one (inspecting something different) asked for this vent pipe to be modified. The installer came to the house promptly and engineered a solution that satisfied the state.
One other comment about the original call. I needed to work with the office by telephone, setting the date and time and giving credit card info. The company was having trouble with their phone service, and we kept getting cut off. Eventually the young woman in the office gave me her private cell number so we could complete our business. I thought that was "above and beyond" as they say and speaks well of the company.
Bassett is certainly our heating and AC company now. Will definitely work with them for future needs as well as ongoing routine maintenance.
I did not grade them on price, as I did not get other quotes and have no way to compare. Sorry, but members will have to rely on other reviews to assess the price.
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"I had an issue with my water heater pilot light not starting after city utility workers replaced our gas line to the house. I talked with no less than seven plumbers to come out and look at the issue. Because our water heater was fifteen years old, they could not simply replace the pilot assembly. I talked with all these plumbers, and after many discussions, I decided to replace the water heater. Cole came in at the lowest price, and he was able to complete the job quickly, and I was up and running with hot water three hours after he arrived. His price was by far the lowest, even more than half the price of most of the bids. I would recommend him everyday."

"Andre and Premium Plumbing & Boilers are legit. Superior service, reliable, dependable and quality work. Do yourself a favor and hire Andre. ⭐️⭐️⭐️⭐️⭐️"

"Questioning the value of the membership I purchased. The hvac tech tried to sell us expensive unneeded services and didn?t provide any photos or written reports of the inspection. The plumbing tech did provide a written report of the inspection and also made suggestions for pricey upgrades. It?s hard to tell what?s necessary and what isn?t with this company. Techs have all been professional and punctual."

We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We offer a variety of plumbing services that are customizable to each individual project. You will find us to be competitively priced, paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships and guarantee your satisfaction!

Hardscrabble Mechanical, Inc. is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer�s interests and make their concerns the basis of our business. Please give us a call today!

"Wayne answered my call on a Sunday night. Gave me an honest rundown of what he could do and when. Called in the morning, came in, replaced the valve, and checked the system, all before 11 am. Heat is back on on a very cold New Year's Eve night."

"Our water heater needed to be replaced and this was my first Angie's List purchase.  $600 for installation including a 40-50 gallon name brand water heater plus they will take away the old one.  We initially wanted to consider a tankless water heater but the price was right and we needed this completed fairly soon as we were on borrowed time.  Just do it, right?  We did and it was completed.  I asked what brand water heater and I researched the brand with negative satisfaction results.  I was not happy but I already bought the offer.  The technician replaced our water heater with a 40 gallon AO Smith brand which was exactly the brand I wanted.  I am happy for that but he wanted an extra $250 for a permit and straps.  Shouldn't that be part of the installation?  My husband made a call to Angie's List and voila, all of the sudden, no extra fee!  But also no permit or straps.  THANK YOU, ANGIE'S LIST!  However.  Is our water heater within code without a permit and without straps?  We don't know but wedo have hot water."

"I had both of them taken care of at the same time so I am so glad.  Keven and Travis worked on the the water heater and Riley worked on the regular heater.  They were all so nice to me and charged me $1000 less than the last company!  He even told me about coupons that they had running and found them in the phone book for me, I couldn't believe it!  They were easy to talk to and very respectful, it is so good to have people treat me like that and for such a decent price.  The cleaning and tune-up was only $77 and the water heater replacement was $1175 after the coupon."

"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"