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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Installer was prompt and professional."

At _______Keith Duke Air Conditioning Heating and Appliance Repair_____, our company is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. We welcome the opportunity to earn your trust and deliver you the best service. No job is too big or too small for our experienced team. Call today for a quote!

"I highly recommend Mr. Danforth's services with The Fireplace Doctor!  He was professional and did a thorough job.  The level of service went above and beyond my expectations, especially since I had purchased the service via the discounted "Big Deal" promotion here on Angie's List. We are new homeowners of an 8 year old house. The previous owners had installed a low-lying deck which blocked outside access to the dryer vent.  Because of an excessively long, elbowed vent pipe that practically runs the length of the house, Mr. Danforth was only able to initially clean a partial section.  He was willing to return--  free of charge -- within the week, to allow us time to remove a few deck boards to expose the outside vent.  Of course, the vent was completely blocked with lint.  Mr. Danforth was able to remove approximately 8 years worth of lint debris.  This fire hazard has been removed and is no longer a threat to my family.  I feel blessed that I made that call to The Fireplace Doctor! Our clothes, despite the use of fabric softener, no longer have a stale smell to them. The drying time has been cut in half!  Because of this, I look forward to my reduced electric bill. Thank you Fireplace Doctor."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"we have not had the installation completed yet, so I will update review after. However, their sales and communications have been great thus far."

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We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

With several years of experience, we work hard to bring each customer the best possible service and quality available. We look forward to working with you on your next project. We welcome your questions and thank you for your interest.\n\n

We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Satisfaction guaranteed!\n\n \n\nWhen you need quality installation or repair work, look no further than BUSINESS \n\nAs a skilled, licensed, and insured general contractor in AREA, BUSINESS is at your service for projects large and small.\n\nFrom quick household fixes to major property renovations, BUSINESS provides thorough, efficient service every step of the way. All you have to do is sit back, relax, and enjoy the end results.\n\n \n\nHere at BUSINESS we take pride in our work! Customer satisfaction is the cornerstone of the way we conduct business, and strive to complete the perfect job every time.\n\nWe will SHOCK you with our competitive pricing. Give us a call today for a FREE estimate!!!