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"From start to finish, NETR did a fantastic job. I met 3-4 other vendors, and they didn't come close to NETR's responsiveness, professionalism, or timeliness. NETR earned my business before I even got a quote from some of the others. The salesman, Mark, arrived on time, was respectful & attentive to what we needed, explained our options well, and provided a competitive quote before he left my home. NETR also offered a 5-year 0% interest loan for the project (via a relationship with GreenSky). It took only a few days to schedule installation. The installers were prompt, professional, respectful of our property, and did an excellent job installing the electrical components, compressor, branch box, and 5 heads. They did a nice job of consolidating and hiding the lines on the outside of the house. This past year, we've worked with many contractors, some good, some terrible, so I can compare. NETR was one of the best, and I would hire them for my next project in a heartbeat. "

"they initially quoted $89 for AC diagnostics which is reasonable even though most companies charge nothing. Technician is very friendly and knowledgeable and walked me through the process. he checked the compressor outside and he suspected a leak. and then wanted to check the coil inside the blower. he detected a small leak with the electronic device. he mentioned coil may need replacement. After spending 10 mins in his truck to call the company he came back and said coil is not covered with warranty and quoted $5,400 to replace the coil and it is backordered for 6 weeks. 6 week will brings us to mid August so i told him i dont want to sign up for repair and wait 6 weeks. he then tried to sell me a maintenance plan which i declined. Then he said he will charge for the diagnostics which he spent total 30 mins including talking on the phone for warranty coverage. he said he did more than basic diagnostics which is $149. when he handed me the payment he added up initial $89 and $149 to pay $238 for 30 mins diagnostics. Total scam. i dont even know if they do any real work beyond the charging $238 for 30 mins diagnostics. probably they will hire a separate contractor to do the job and keep selling overpriced diagnostics and maintenance plans. They all you 10 times to sell you the initial diagnostics but after you pay $238 not even a single call to ask about experience. worst ever."

"Joe, the AirCo sales representative, was very professional. He actually asked for my feedback on priorities for a new boiler. This was important to me because the boiler sits below our family room, and the noise level of the boiler was as issue. His proposals listed several boiler options, based on heating efficiency, which were competitively priced. The installation was run by Steve, who was able to fit in the installation the next week. Steve, and his crews, were punctual and courteous, and the installation went smoothly. It's only been a week, but I am very pleased with my Bosch boiler, the quality of the work, the price paid, and the timeliness of the installation."

"Nick was professional and honest about the diagnosis and cost estimates of our AC problem. He offered helpful tips to avoid the issue. It was a very positive experience. Thank you!"

"Really appreciate the help we received. We had an emergency and they were able to come out to help us quickly and resolved the issue for a fair price. Would definitely hire again."

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"From start to finish they were very professional and knowledgeable about what we needed. Once we decided to go with them they arrived on the date set up and finished before the estimated time frame. The crew was phenomenal and before they left they made sure everything was working properly and showed us what we needed to know about the system. When they left everything was all cleaned up. We would highly recommend to anyone that needs their services."

"DO NOT USE 128 PLUMBING We have had a lot of work done on our house since moving in a few years ago and have worked with countless plumbers, contractors, electricians, etc. Everyone does the job a little different but they do what you pay them to do, and generally do it well. 128 Plumbing is the absolute exception. We have had them out 3 times now, and need a 4th but are going to foot the bill with a new plumber just to keep them from messing up anything else. We hired them to replace our water heater, simple enough. It was pricey and they did up sell on some expensive add-ons but nothing beyond what most in the area charge. Day of install, no one shows up in the assigned window. We call after another 2 hours go by and they said they forgot we were on the schedule...? After we insist they need to come as we have no hot water and I took off work, 2 disgruntled guys show up at the end of the day. The two guys that came were completely unaware of the PEX system in our basement. They only know pro-press. Fine, use what you know, but to not even "know of" the other connection types and systems out there? How exactly did they complete apprenticing without learning that? Then they were careless and decided to balance our old heavy water heater on our new vinyl picket fence instead of walking 10 extra feet to use the gate, breaking our fence. They also didn't finish installing the $800 leak shut off valve, and just left it turned off and unplugged - luckily I noticed, plugged it in, and got it setup online. They would rather mess with each other and get out of there, than actually do their job. A few weeks later, the valve triggers, our new tank was leaking. They never checked the water pressure and our main was too high (and had been, this wasn't just a spike). They wanted $90 to even come see what was leaking before we knew about the pressure. Then another $1400 to install an expansion tank and Pressure reducer valve (I totally get paying for this, its a new service/product, but the price is much higher than local quotes so I mention it). I put that on hold to talk to some local plumbers to see what they would charge, and come to learn, they installed the water heater wrong in the first place. The auto-shut off valve is in between our vacuum relief valve and our heater, completely isolating the vacuum relief in the exact situations you need it...a draining or siphoned heater. They want another $90 to come back and "look at it" to decide if they will fix the install they messed up just a few weeks ago. At this point I would rather pay full price to a new plumber to come in and fix their egregious mistakes and make sure my home is properly plumbed."