Get matched with top gas piping pros in San Carlos, CA

"My water heater was leaking and I needed it fixed asap because we had no hot water and I have small kids at home. Robert came, he saw the problem and fixed it fast and efficiently. He was professional and polite and the price was right. I will definitely call him again in the future. And have recommended him to family and friends. Thank you Drain Right Plumbing!!"

"JPC came in and took their time to thoroughly inspect our kitchen so that they can give us options on how we can install a new gas line as we were switching from an electric to a gas range. Their pricing is very fair, they are friendly and courteous. When they found out that we forgot to purchase a flexible gas hose, they went above and beyond and went out to buy one. I will definitely use them again for any future plumbing jobs."

"Excellent service by Cornelio & Edson. They came for an urgent same day service for the bathtub handle that fell off. Upon further inspection they found the pipe to have been rusted & stuck. They went above and beyond to repair. Extremely satisfied with their service, they are reliable and I would highly recommend."

"I had a backup in my main sewer pipe and Jess Plumbing came out and did a thorough inspection, he then found that my main sewer pipe was incorrectly installed by the previous installer. To make a long story short, this guy knows what he is doing, has the equipment including cameras and an excellent team. They did an AMAZING job at a FAIR price. Replacing the main sewer pipe is no easy job, but they were able to do it and do it right. They also cleaned everything up at the end of the day and even planted back the plants that had to be removed during the process!"

"My wife and I bought a house a couple years ago, and became owners of a radiant heating systems installed more than 20 years ago. Tony and Damian did a great job of understanding how my radiant heating system works, what repairs were needed/what was failing, and where upgrades were needed. They replaced the pump, both expansion tanks, and the neutralizer. Additionally, they noticed the hot water tank was installed incorrectly, and the hot and cold water connections were flipped. It's amazing the system worked, and it's nice to have a system that's correctly installed (even if it's 20 years later!). Additionally, they secured the expansion tanks to the wall (now required by code), replaced the deteriorating copper pipes connected to the neutralizer with plastic (I'm sure this is code now as well), and re-routed the overflow pipes to the outside (rather than the floor!). You can't go wrong with these guys, well done, they're true craftsmen to the trade."

"They cleaned the drain line and replaced the piping with a catch section to prevent future clogs. They were very professional."

"I had a sewer backup and late in the day called around and In & Out was there the next morning. Several of the other companies either didn't return calls or would not give me a time they would be there. In & Out cleared the drain and showed me the cause of the problem, roots and broken pipe. They gave me a quote for a new line on the spot and the next morning they started the work and did a fast very good job. I'd hire them again without a doubt."

"Leo and his crew were very professional and on time. The replacement of the old galvanized pipes was seamless."

"I had my water heater installed by Octavio, and everything was absolutely perfect! He was professional, on time, and made sure the job was done right. The whole process was smooth and stress-free, and the quality was great. I’m extremely happy with the results and would definitely recommend him to anyone who needs plumbing work done."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"