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"Can not imagine a better response, starting with my call for assistance, response time and how the technician, Tad methodically diagnosed the problem. We have an obscure kitchen fixture that required service in Feb 2019. Under warranty the problem was easily diagnosed by me, a problem possibly caused by me and a replacement part sent and installed by Albert Nahman team. Problem: I broke the faucet cartridge. Current Problem: restricted hot water flow in this kitchen sink only. Turns out the new cartridge part is now malfunctioning. I called and Tad arrived taking a step by step approach ruling out possible causes: a clog here or there, build up of sediment, or blockage in the lines or cartridge. The company that sells the product got on the phone with Tad and they collaborated on the problem and the tech person gave Tad one more thing to try. After the collaboration it is agreed, problem persisted and therefore that new cartridge part is now malfunctioning and will be shipped free of charge in two days. Thanks to all, who made this possible and I trust we will have Tad here again soon to finalize this fix. BTW, cost of service was less than expected given going rates for such a call lasting in excess of one hour. Another comment, spending time with Tad during the repair was a pleasure to have him explain, collaborate, listen and just chat. Questions on who to call next time, no question who I will call next time. I have read criticism of costs: In the Berkeley area "How much does it cost to hire a plumber? Some plumbers have a minimum fee for a service call. They might charge anywhere from $175-250 to come out and give you a consultation. Plumbers may give you a general service rate of $128-148 per hour when there are a lot of unknowns about a project and they aren't sure how long it will take. Some charge a flat rate for their plumbing services. For example, you may get charged $175 for a sink or drain cleaning, while toilet installation costs $500." Today costs are upfront, same as charges in Feb, $69 to arrive and assess the problem. Here in excess of one hour for $129 minus $25 coupon, total charge $173. I am ok and I expected these costs. If I was in Philly, where I grew up, I could call an uncle or cousin and get a better rate, a family rate. This is going rate for our area."

"Very professional, thoroughly explained the problems with my old system and showed me what he was doing. Tried several different solutions to resolve the problem. We selected Moore to replace the system - work was scheduled quickly and the installation team was very professional."

"I first contacted Chance about a heater problem at my rental property and not only did he solve the problem, but my tenants actually called me to say how impressed they were with his workmanship AND his customer service skills! Chance is the now the first person I call whenever I need ANY WORK done, in my rental or my home! He fixed my garbage disposal, washing machine issues, set up a new thermostat system in my home, and if I call with a problem thatâ s not in his wheelhouse, he knows who to refer me to. I am so happy to have found someone I can trust, who is reasonably priced for his services, and will also suggest viable suggestions to save his customers money."

"Eric H was great. Fixed the wiring on our heater and answered our questions about installing a new heating system. He was friendly, professional and we are very grateful for his help and advice. We would totally and without reservation recommend Next Level for those who need a qualified expert~! Thanks Eric."

"Very pleased with the service and responsiveness."

"Went above & beyond in service. Got the Furnace replaced, brought space heaters for the occupants, Got it done quickly & left no mess. Redid the duct work and worked well with the occupant. Thought this type of service did not exist anymore. Was pleased how quickly Furnace was replaced ."

"Osvin came to the rescue and performed the repairs quickly and efficiently"

"Matt was wonderful in my home when my furnace was not working. We came to the conclusion that it was time to replace my furnace. Matt gave me plenty of options to fit with my budget and he had a quick install day. The Installers were very profesional and at the end, they explained what was done and how my new system works and got my thermostat scheduled. I recommend McDonald home solutions for any repair or replacement need!"

"Green Core HVAC was awesome to work with! The team did a great job helping us pick the perfect AC unit for our home. They showed up on time, got the new AC installed quickly, and left the place spotless. Our house is cooler and more comfortable than it’s ever been. You can tell these guys really care about doing a great job. I’d 100% recommend Green Core to anyone needing AC work. Super professional, super friendly, and they really know what they’re doing!"

Comfort Factor Inc is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. \n\n\n