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"I consulted Angi on Easter Sunday April 20, 2025 after the septic backed up into the shower the previous night. Called several of the listed vendors; however, the only one taking call on the Holiday was Routerproxpress. The only reason I chose this company was because they could come out on Easter Sunday. They told me that they would arrive between 2 and 6 pm. I had a call at 4:30 that their trucks tanks were full and there was no place open on Easter to dump the trucks tanks. They rescheduled to Monday April 21 between two to six. I requested that they come after 4:30 since I had a very important appointment with my bank. They said they could arrange that. At 3:20 I had a call from the technician that he had located the tank and instead of the $500 quoted on the phone It would be $887, due to the large size of the septic tank at 1500 gallons and a large amount of solids. This seemed high but I wanted the problem taken care of ASAP, so I okayed the work. He also told me he thought there was a break in the line between the septic tank and the cross over line to the drainage field. Quoted over $6000 for the repair. I told him I wanted to get a second opinion and estimate before I would approve any further work. I also asked if it would be possible to use the toilets, sinks, and showers for a week or two while I did so. He said that would be okay. I instructed him to put the cover back on the tank and leave the dirt off the top. Later that night, the septic backed up again, this time flooding the basement. I contacted the office who called a manager John. John came out to see what happened at my request. He told me that he would call a water mitigation company and that routerproxpress or insurance would take care of it. A company called Propertymedics called me shortly and came out at 2 am on Tuesday am on April 22. They were pressing me to sign a work contract but I informed him (Claud) that Router pro xpress had called them out and said they would be responsible for the water mitigation. Claud said he suspected a blockage rather than a break in the line. I called the RXP office on Tuesday April22, ultimately speaking to the owner, Jeff. I explained that I was quite unhappy that we had flooded after the technician said it was okay to use the sinks, toilets . I was suspicious that the technician hadn t emptied the tank considering he was gone when I arrived 20 minutes after he had called me. And he had misdiagnosed the problem and given us the wrong information about using the sinks, toilets and showers. I said I would give him a poor review, contact Angi, and was considering a charge back to my credit card. He said the work was already done and he would put a lien on my house if I did. He said he would send a crew to do the repair and I better be ready to pay the $6000 plus bill then. I told him he should come with the crew and I would be there in person. The office said they would be out between 2 and 6 pm. In the meanwhile, I was planning to have another service provider out to diagnose my septic problem and get a quote and to be on hand when RXP showed up."

"Very little knowledge of the work to be done,complained the entire visit."

"They told us "Our dispatch fee to come out is $39 and we waive that towards any work or repairs, including diagnostics." The electrician went to check and stayed at the property for less than 5 mins after confirmation to do full diagnostic of the electrical system. I don't think less than 5 mins is enough to run a full diagnostic and later on advise to upgrade the whole panel."

"Andrew showed up on time and did a good job."

"Thumbs up for the construction at my residence, a three story elevator shaft"

"I made an appt for the next morning but he called me to see if it was an emergency. I said I needed to fix my refrigerator ASAP. He was here in 30 min. Fixed my fridge and didn't charge extra for evening appt. It only took an hour. He was very efficient, and gave me a fair price. I would recommend him to everybody."

"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"BUYER BEWARE! Had a pipe leak within my wall. Caught it fairly early with minimum damage. The Roto Rooter rep Brian came out and inspected and said I needed water mitigation based off the moisture in my walls. When I say the leak wasn't that bad, it really wasn't! He stated that my insurance company would cover it all and that he deals with my particular company all the time and not to worry. I obviously was taken back by the cost of almost 4k! Fast forward, my insurance company are questioning duplicate charges and Roto-Rooter is saying I owe almost 3k or a lien will be placed on my property! This whole water mitigation is a scam and the salesman did not tell the truth. They should have picked up their fans a lot earlier than they did. I'm sure they were trying to milk all the money they could. Over 5k for a bunch of fans in my home. I WILL NEVER REFER ANYONE TO THIS PLACE! Contacting my lawyer and will have my day in court if necessary. BUNCH OF SCAM ARTISTS IF YOU ASK ME!"

"They are nothing short of fantastic. I was quoted by another company anywhere from 5 grand to 12 grand. Turns out all I needed was a pump out and a blockage cleared for a lot less money. Thomas septic was honest and genuine. Traits so rare lately. I highly recommend them. You won’t find a team more capable or honest. Quality work done without all the bs and unneeded expenses that is Thomas septic! Honestly if I could I would give them 10 stars. Seriously call them first and you won’t need to call anyone else! I am so grateful to have found them!"