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"Went well! Had a bit of a challenge making it fit the existing space, but made it happen!"

"They did a great job. They came when they said they will come."

"Mixed results as seen in the three phases; 1 initial technical evaluation; from the service technician; VERY GOOD; punctual, professional and very informative; thorough inspection and testing to identify failed component (blower fan motor) and condition of others; rust and corrosion of internal drip plate, blocked condensate tubing and nonoperative condensate pump motor, degraded circuit board condition. 2 purchase options; fair, due to late show and no call for over 45-60 min. No apology for late arrival from "owner" who seemed annoyed to have to sub for employee out due to illness. (initial impression=customer service was less than expected, especially given that he was not just any employee). Perhaps my being a current customer (AC purchased last year) suggested to him no need to invite my business. He did give thorough explanation of options and comparison of available models and numerous available add-ons and respective costs. Spent adequate time and left sufficient information for review afterwards in making my decision. Inspection of recent AC unit purchased from same company resulted in suggestion that outside power source connection should have been replaced at time of AC install. Later the owner reneged on this. Perhaps not buying the top of the light highest efficiency furnace had something to do with his change of heart! 3. install; fair to poor. Arrived slightly later than expected (< 60 min) Informed me of 1/2 day install time or less. Worked 9 - 5 without lunch break (despite my suggestion that the do take meal break)) Leader continuously gave newer employee a very hard time with rude remarks and limited verbal of physical assistance as the new guy struggled to make progress. Very poor communication skills. New employee was apologetic and courteous with good communication skills but poor data base due to lack of experience. Workers required full payment and my signature to document my understanding and agreement of the multipoint checklist reportedly done upon completion of installation. They refused to give me a copy for my records. Only stated that the furnace was tested and was ready to use. They asked if I was satisfied and "How did the new furnace look?" I declined to comment. Clean up was good not excellent. End product was fair with unnecessary obstructing location of gas access pipe that represented hazard to impact leg/hip as entering storage area. Relocated filter access from poor original location to better location but makeshift access panel is difficult to manage; ( screw fall out each time filters changed and panel slides poorly.) Prior to furnace use, the next morning, a Saturday, my wife and I inspected the new installation and detected a strong gas odor. The utility company was called and as instructed we left the house until their arrival < 60 min. HAND LOOSE COUPLING from main gas line to furnace were easily determined to be the source of large gas leakage. Utility workers promptly reviewed the reused pipe materials used and made a proper connection and retested to confirm no leakage. This dangerous situation could have been catastrophic had we turned on the furnace to run and heat the house. No apology was made for this grossly negligent gas line connection. I have since notified the company of this poor workmanship and the danger it represented should not need explanation. I have not heard from the owner, as at least an apology from him would be in order. Overall rating is higher than expected as the quality of the new equipment was good by nature. Negligence to safely and adequately connect the furnace to the main gas line deserves an F rating. Customer service was fair at best. In the past all the service calls and the technicians have been good to excellent in every category of ratings. This includes the last visit which I requested that someone knowledgable and with good people skills , come out and RECHECK the final installation status for proper completion and safety. PS I have recently learned of replacement of employees with substandard performance. Hopefully, my next service call will be up to standard. ( New furnace installation provides one year of 2 "free" maintenance service calls: at beginning of summer and winter seasons.)"

"Great experience with Flame Tech. George was knowledgeable and responsive. He provided an accurate estimate over email based on a number of photos and a few phone conversations which streamlined the bid process considerably. They replaced my AC in a few hours for a fair price and educated me on other safety considerations related to my furnace. He also helped me diagnose a rattle in my air ducts that would have given me fits. Good price, know-how, and customer service, I would use Flame Tech again."

"Rick is a stand up guy and at the end saved me money even though I was a hot head at the end he kept his cool and now my house is cool I would use him again"

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"It was a little bit confusing for me. I purchased this coupon and this company then charged me another hundred dollars on top of it. It was a little bit difficult for me to look through what I already paid for and what was extra but that wasn't very communicated. That was very confusing as well as not a very good experience. The fellow was friendly. It wasn't very clearly communicated what I had already purchased for with this coupon. They did some work on the ducts here but because of this, it kind of made it a little bit of bad experience but overall, it's an average rating. They should communicate better to me to begin with before they actually show up what was purchased and what additional services that I can buy."

"Not usually the review type, but had an extraordinary experience with Justin from Air Pro Services that I really want to pass on. I was in the market to upgrade my air conditioning system due to the age and inefficiency of my current system. I had 6 competitive quotes and spoke with numerous salesmen/techs. Justin was very polite, professional and interested in growing his business through customer service. Air Pro sells York Air Conditioning Systems which are made in America, in York Pennsylvania, so that was a big plus for me vs. the systems being built in China or Mexico. Justin's Quote was the best value by far out of any of my quotes. In fact, I got a 16 seer matched York LX system for less money than the next lowest priced 14 seer quote. Justin arrived on time as expected giving me text and phone updates before the project. Justin showed me where insulation was missing from refrigerant lines from original install and replaced them at no additional charge. When unboxing the coil, one side of the coil had a minor dent in it, and Justin took time to show me to give me the option of swapping it out at the dealer or getting the price discounted. He showed me the internals to verify the damage was cosmetic only on external sheet metal and secured me a sever hundred dollar discount from the dealer as my choice vs exchanging. I have nothing but good things to say about this contractor. He is fair, polite and interested in growing his business vs. taking advantage of his customers. If you are working an AC project, I would give Air Pro Services an opportunity to provide you a bid or do your repairs. You will be happy you did!!"

We are a local and family owned business specializing in appliance repair. With over 10 years of experience our technicians strive to make your experience with us easy and pleasurable. We service all residential make and models of appliance as well as any HVAC need you may have. Scheduling with our company is simple and all customers will receive continuous communication on the status of your service repair. We strive to work with you, the customers and your scheduling needs. Call us today to schedule an appointment. 417-319-7724

"It was good. They did it in a timely manner with the time frame they said. They were a lot cheaper than other places."