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Find Water heater installers and replacers in Staunton

Tiger Plumbing, Heating, Air Conditioning, & Electrical Services
3.4(
353
)

Serving Staunton, IL and surrounding areas

Approved (Corporate)

In business since 1993

Free estimates

Emergency services offered

"We received a flyer about off season air conditioner install, and since we were interested in a separate furnace/AC unit for our 2nd floor we thought we'd get a price from Mt. Everest Air (also goes by Tiger Plumbing).  Their sales representative arrived on time and to collect our information, including a summary of the problems we were having with air flow to the master bedroom on the first floor and the 2nd floor.  The actual service technician who would do the work if we decided to move forward, Steve Helms, arrived a bit later to assist the sales representative in determining possible courses of action.  We were provided with multiple options, including a damper system using our existing furnace/AC setup and a damper system using a completely new and more powerful (and more efficient) furnace/AC setup.  The system using our existing furnace/AC setup was by far the cheaper solution, and that is what the sales rep and Steve recommended.  They could have tried to upsell us on the much more expensive solution, but they did not even try.  Their rationale was that if our existing system with dampers installed turned out to be insufficient, they could always install the new furnace/AC separately.  The company offered no interest same as cash financing and we liked the idea of a damper system, so we went with that option, including the installation of 2 Nest learning thermostats which they'd admitted they'd never installed before.  The work was to start a few days later.
We received a call 2 days before the install was to occur to let us know that a part might not come in by the install date so they might have to push back the install one day.  I received a call the next day letting me know that the delay was, in fact, necessary so the install took place the following Monday.  This professional and timely notification was helpful.
We expected Steve to arrive on Monday relatively early, but he did not arrive until about 11 am.  I called the office multiple times as they originally stated he'd arrive around 10, and when he was not yet there I called again to get an ETA.  The lack of communication on arrival time is the only criticism I have of the entire transaction.  I can't ding them too badly for punctuality as they never actually committed to anything but the actual date of service, but they should have let me know about Steve's arrival time.
Once Steve arrived, he worked throughout the day without a break for lunch or dinner up until about 9:30 pm.  There was a point where we would have preferred that he finish the next day, but he would have had to leave us without heat during the winter so he pressed on.  I do not fault him for this as we had a relatively complicated install in that we were adding Nest thermostats that required additional setup beyond basic digital thermostats.  Moreover, Steve wore booties in the house so as not to track in dirt and water from the outside and our attics.  This was a nice professional touch.
Since I'd done significant research on the Nest thermostats and had a specific way in mind for their setup, I had a lot of questions for Steve.  He took the time to explain things to me and he never acted put upon by having to make such explanations.  We worked closely throughout the process because I wanted the Nest thermostats to control our on-Furnace humidifier and I knew we needed to connect some wires to the Nest units that were not previously connected to our old thermostat.  This meant running more wires than original expected to the 1st and 2nd floors.
Although long, the install went off without a hitch.  We had no issues and they system works as expected (at least respecting heat).  We will not know how the AC works in the summer, but we'll revisit that when it starts to warm up and we switch from heating to cooling.  I do not believe the install could have gone any faster without bringing on another technician.  Steve did not work slowly, there was just a lot to get done because of the complications we requested.  Moreover, Steve went above and beyond by not stopping to for lunch or dinner and by performing some additional work that was not in the original proposal.  He reviewed our attic insulation and airflow to let us know if he thought we needed anything additional there. He said we were in great shape; which was another chance to upsell us where a no/low cost option was recommended. Also, he installed a relay and the Nest units that I had ordered without charging us anything beyond the original quote.
In summary, we had an overall very good experience with Mt. Everest Air.  They were professional, patient and fair.  I consider myself to be a relatively high maintenance customer in that I ask a LOT of questions and want things done a certain way.  They took the time to answer all of my questions and performed the installation as directed and without complaint. My only issues, again, were that we never received an initial arrival time and when we did receive an arrival time the technician arrived an hour later.  I understand he needed to pick up some parts the morning of the install, but better communication would have been nice as I worked from home that day to provide input to the process.  I probably should have requested an arrival time the previous week, but I really should have had to ask.  The timing issues are the only reason I gave the company a "C" for punctuality, a "B" for professionalism, and a "B" overall.  Once Steve was on site, everything went well (considering the customer-driven complexity of the project).  We were impressed that Steve could reason out the Nest system even though he'd never installed one before.  They had multiple chances to upsell us but recommended lower cost/higher flexibility options. We LOVE the new system and would recommend Mt. Everest Air and especially Steve Helms for other installs.
"
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+5

189 neighbors recently requested a quote
Recommended by74%of homeowners
Avatar for McDonagh & Sons Plumbing & Sewer Inc
McDonagh & Sons Plumbing & Sewer Inc
4.1(
69
)

Serving Staunton, IL and surrounding areas

In business since 2010

Free estimates

Emergency services offered

"The kitchen faucet was leaking and I was expecting out of town guests for the weekend. I called McDonagh & Sons Plumbing and spoke directly to Patrick. He worked me into his schedule that same day. When traffic slowed him down he called with an adjusted ETA. I appreciated that extra touch and same day service.  He fixed the sink and clearly explained the problem to me. He then corrected the cartridge in the shower where the hot and cold water was reversed by an incorrectly placed cartridge.

I was impressed with his knowledge and professional demeanor along with his partner, John. Although I couldn't fix these items myself I appreciate his explanation of each project and prompt service.

I have one more project of a non emergency matter that I will schedule to have done with Patrick in the near future. This experience was so positive that I will have McDonagh on my speed dial for future plumbing jobs.

I was given the Angie's list discount as advertised on his site. His pricing is fair and competitive.

"
Recommended by96%of homeowners
Avatar for Rardin Plumbing Heating & A/C
Rardin Plumbing Heating & A/C
4.6(
11
)

Serving Staunton, IL and surrounding areas

Free estimates

Emergency services offered

Credit card accepted

"Excellent service.  Oscar and his crew go far and above what is necessary to fix or replace plumbing.  They are very conscientious, courteous and respectful.  They are also very considerate of your property, taking measures to insure that floors are kept clean and all debris is removed when they leave.  I will hire Rardin Plumbing and Heating again, and I highly recommend them.
"
Recommended by100%of homeowners
Avatar for American Home Shield – Home Warranty
American Home Shield – Home Warranty
3.5(
5,688
)

Serving Staunton, IL and surrounding areas

In business since 1971

Credit card accepted

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."
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+2

Recommended by65%of homeowners
Avatar for Green Earth Enterprises Inc
Green Earth Enterprises Inc
4.7(
7
)

Serving Staunton, IL and surrounding areas

In business since 2009

Free estimates

Emergency services offered

We’re here to change your perceptions of what it means to be a property owner in today’s fast paced marketplace. Whether you are a landowner with rental property, or if you would like to “flip” a property you've just purchased or maybe you're a Realty Management Company seeking to prepare your managed property for the market or simply the next tenant. We're here to help you meet your needs in an affordable & efficient manner. We offer a wide array of services to choose from in whole or in part, as it fits your needs & budget. We look forward to doing business with you! Additional Emails - greenearthenterprises@outlook.com, greenearthinc@hotmail.com, contactus@greenearthinc.net. Additional Address - Princeton, IL 61356.

Recommended by71%of homeowners
Rooter-Man Plumbers
3.9(
14
)

Serving Staunton, IL and surrounding areas

In business since 1996

Free estimates

Credit card accepted

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Response time1 day
Recommended by92%of homeowners
Aaron's home services Facebook
4.5(
3
)

Serving Staunton, IL and surrounding areas

In business since 2015

Free estimates

We're dedicated to providing our clients with the very best in service, installation, and repair for all phases of your plumbing and home service needs. We specialize in a variety of residential services and take pride in the attention to detail put into each of the projects we're involved with. We're known for our quality work and the integrity of our business. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.

Response time3 hrs
Recommended by100%of homeowners

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