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Central a/c service or repairers in Stephens City

Avatar for Daves Diversified Services Inc.
Daves Diversified Services Inc.
803B N Royal Ave
4.50(
2
)
Approved Pro
Daves Diversified Services Inc.
803B N Royal Ave
4.50(
2
)
Approved Pro
5 years of experience
Free onsite estimate

We take great pride in our experience, expertise, quality and customer service, that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship, and complete customer satisfaction, from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate, with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large, or small the job. Call us today!

"Very professional done in a timely manner, great at making the customer happy "

Karl S on May 2025

We take great pride in our experience, expertise, quality and customer service, that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship, and complete customer satisfaction, from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate, with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large, or small the job. Call us today!

"Very professional done in a timely manner, great at making the customer happy "

Karl S on May 2025


Avatar for Aire Serv of The Shenandoah Valley
Aire Serv of The Shenandoah Valley
702 N Commerce Ave
4.61(
101
)
Approved Pro
Aire Serv of The Shenandoah Valley
702 N Commerce Ave
4.61(
101
)
Approved Pro
Super Service Award
Customers say: True professional
Recommended by 94% of Angi customers
Recommended by 94% of HomeAdvisor customers
18 local quotes requested

Aire Serv of the Shenandoah Valley is a family owned and operated professional. We've built our reputation and success on reliable service, quality craftsmanship, and always keeping your best interests in mind.

"Friendly repair technician"

BILL G on August 2024

Aire Serv of the Shenandoah Valley is a family owned and operated professional. We've built our reputation and success on reliable service, quality craftsmanship, and always keeping your best interests in mind.

"Friendly repair technician"

BILL G on August 2024


Avatar for ABJ HVAC
ABJ HVAC
195 Lauck Dr
5.00(
1
)
Approved Pro
ABJ HVAC
195 Lauck Dr
5.00(
1
)
Approved Pro
2 years of experience
Free onsite estimate

With over 55 years of experience, ABJ HVAC prides itself on being the number one HVAC resource for home and business owners in the area. We service both residential and commercial properties, and we've built an excellent reputation for customer satisfaction by providing quick estimates, a great attention to detail, and competitive pricing. Being a screened and approved professional gives you the peace of mind you need to allow us to give your heating and cooling systems the attention they deserve. Call us today to schedule, we look forward to earning your business!

"They did a wonderful job. My home had no central air, and now we have heat and AC. They made sure to place vents in good locations. Very greatful!"

Angel B on April 2025

With over 55 years of experience, ABJ HVAC prides itself on being the number one HVAC resource for home and business owners in the area. We service both residential and commercial properties, and we've built an excellent reputation for customer satisfaction by providing quick estimates, a great attention to detail, and competitive pricing. Being a screened and approved professional gives you the peace of mind you need to allow us to give your heating and cooling systems the attention they deserve. Call us today to schedule, we look forward to earning your business!

"They did a wonderful job. My home had no central air, and now we have heat and AC. They made sure to place vents in good locations. Very greatful!"

Angel B on April 2025


Air We Breathe LLC
97 Spoon Square
5.00(
18
)
Approved Pro
Air We Breathe LLC
97 Spoon Square
5.00(
18
)
Approved Pro
Customers say: Quick response
62 local quotes requested
15 years of experience

We have the experience and we are committed to providing quality workmanship and superior customer service on all our applications. We at Air We Breathe strive to maintain our reputation as a high quality, very service oriented company with our main focus being customer satisfaction. Emergency calls accepted.

"Gerald was very responsive and even went the extra mile to get additional parts to install my thermostat and replace the squirrel cage on my furnace. Price was reasonable too! Thanks Gerald! I’ll be calling you again.."

LaVaughn C on May 2025

We have the experience and we are committed to providing quality workmanship and superior customer service on all our applications. We at Air We Breathe strive to maintain our reputation as a high quality, very service oriented company with our main focus being customer satisfaction. Emergency calls accepted.

"Gerald was very responsive and even went the extra mile to get additional parts to install my thermostat and replace the squirrel cage on my furnace. Price was reasonable too! Thanks Gerald! I’ll be calling you again.."

LaVaughn C on May 2025


Avatar for Premium Home Services, LLC
Premium Home Services, LLC
5 Broadview Avenue
4.65(
138
)
Approved Pro
Premium Home Services, LLC
5 Broadview Avenue
4.65(
138
)
Approved Pro
Customers say: Quick response
Recommended by 93% of Angi customers
Recommended by 93% of HomeAdvisor customers
25 years of experience

If you are looking for a personalized service experience, than we are the company for you. We provide a personable, professional, warm & easy approach to all my clients while in their home. We provide a complete evaluation of the entire situation, then communicate with you a full range of options and solutions based on you and your families particular needs and wants. Please see our reviews! We are a FULL SERVICE heating, cooling, plumbing and electrical company. We are also a Virginia Class A Licensed Residential and commercial builder. Late night no hassle emergency Service available! Call us at (540) 929-1940. www.premiumacservice.com

"Premium Home services is a scam..their customer sevice does not do anything about refunding back expensive, terrible and unfinished work. They hang up on you and give you the run around to speak with a so called manager. They send a so called professional to do the work, ask for a ridiculous amount of service call out fee and don't finish the job. The tech was unorganized and shows up hours late. Don't recommend the company."

Sonny S on June 2024

If you are looking for a personalized service experience, than we are the company for you. We provide a personable, professional, warm & easy approach to all my clients while in their home. We provide a complete evaluation of the entire situation, then communicate with you a full range of options and solutions based on you and your families particular needs and wants. Please see our reviews! We are a FULL SERVICE heating, cooling, plumbing and electrical company. We are also a Virginia Class A Licensed Residential and commercial builder. Late night no hassle emergency Service available! Call us at (540) 929-1940. www.premiumacservice.com

"Premium Home services is a scam..their customer sevice does not do anything about refunding back expensive, terrible and unfinished work. They hang up on you and give you the run around to speak with a so called manager. They send a so called professional to do the work, ask for a ridiculous amount of service call out fee and don't finish the job. The tech was unorganized and shows up hours late. Don't recommend the company."

Sonny S on June 2024


BDS
2444 State Road 259 N
New on HomeAdvisorNew on Angi
Approved Pro
BDS
2444 State Road 259 N
New on AngiNew on HomeAdvisor
Approved Pro
141 local quotes requested
3 years of experience

A diversified service company. We can do pretty much all your needs at your home or business such as lawn care, renovations, etc. We are licensed and insured in Virginia and West Virginia for all your home care needs. Please give us a try! We are located in Wardensville. We have over 60 yrs combined experience!

A diversified service company. We can do pretty much all your needs at your home or business such as lawn care, renovations, etc. We are licensed and insured in Virginia and West Virginia for all your home care needs. Please give us a try! We are located in Wardensville. We have over 60 yrs combined experience!


Avatar for Handyman Connection of Winchester
Handyman Connection of Winchester
1838 Roberts St
4.49(
147
)
Approved Pro
Handyman Connection of Winchester
1838 Roberts St
4.49(
147
)
Approved Pro
Customers say: Quality work
522 local quotes requested
17 years of experience

For every home maintenance need that may arise, Handyman Connection is committed to providing you with dependable and skilled Handyman, great customer service, and first class workmanship. Just one call or click brings our expertise right to your door. Handyman Connection can help turn your "to-do" list into "done." Additional contact name - Tiffany Peters.

"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

Rob M on July 2022

For every home maintenance need that may arise, Handyman Connection is committed to providing you with dependable and skilled Handyman, great customer service, and first class workmanship. Just one call or click brings our expertise right to your door. Handyman Connection can help turn your "to-do" list into "done." Additional contact name - Tiffany Peters.

"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

Rob M on July 2022


Avatar for J and J Handyman Services LLC
J and J Handyman Services LLC
4.60(
10
)
Approved Pro
J and J Handyman Services LLC
4.60(
10
)
Approved Pro
Customers say: Quick response
Recommended by 90% of Angi customers
Recommended by 90% of HomeAdvisor customers
311 local quotes requested

Ive been doing carpentry/home repair work for the past 15 years. I specialize in decks, flooring, trim/basemolding, windows, doors and more.

"Great! ⭐️⭐️⭐️⭐️⭐️"

Amelia B on November 2024

Ive been doing carpentry/home repair work for the past 15 years. I specialize in decks, flooring, trim/basemolding, windows, doors and more.

"Great! ⭐️⭐️⭐️⭐️⭐️"

Amelia B on November 2024


F.H. Furr Ashburn
20145 Ashbrook Place
New on HomeAdvisorNew on Angi
Approved Pro
F.H. Furr Ashburn
20145 Ashbrook Place
New on AngiNew on HomeAdvisor
Approved Pro
990 local quotes requested

Three qualities all of our people have that make us Northern Virginia, D.C. & Maryland’s #1 Home Service Provider. That’s the F.H. Furr Difference. F.H. Furr is D.C., Maryland & Northern Virginia’s premier plumber, HVAC contractor and electrician. F.H. Furr is A+ rated by the Better Business Bureau and has consistently been voted Best of Prince William County for HVAC, Plumbing and electrical.

Three qualities all of our people have that make us Northern Virginia, D.C. & Maryland’s #1 Home Service Provider. That’s the F.H. Furr Difference. F.H. Furr is D.C., Maryland & Northern Virginia’s premier plumber, HVAC contractor and electrician. F.H. Furr is A+ rated by the Better Business Bureau and has consistently been voted Best of Prince William County for HVAC, Plumbing and electrical.


Avatar for Cyprus Air Heating, Cooling and Fireplaces
Cyprus Air Heating, Cooling and Fireplaces
7525 Richmond Hwy
4.07(
490
)
Approved Pro
Cyprus Air Heating, Cooling and Fireplaces
7525 Richmond Hwy
4.07(
490
)
Approved Pro
Customers say: Quality work
4045 local quotes requested
58 years of experience

FREE IN-HOME ESTIMATES | GET A FREE AIR CONDITIONER Cyprus Air Heating & Cooling is your single resource for all your home comfort needs, from tailoring your ideal comfort system to installation, service and beyond. Cyprus Air installs and repairs a variety of Heating & Cooling equipment. With over 56 years of experience in the business, we also offer other home improvement and indoor comfort services such as Gas Fireplaces & Gas logs, and Duct Cleaning. With so many years of design, and installations in Northern Virginia, DC and Maryland, Cyprus Air offers its service oriented expertise and reliability to ensure the high quality standards that architects, engineers, and homeowners have come to rely on from one of the industry leaders.

"I begin this review by saying that I do not know the ins and outs of this company’s day-to-day doings, nor do I feel that this has been the operations of this company from its start. I choose to write this as a way of providing others with my story so that they may take caution when dealing with them and so that this company can ameliorate their behavior toward their customers. My journey began in October of 2021 when my husband and I decided to place a gas insert in our traditional open fireplace. I went online and found Cyprus Air. They came to our home and did a quote with us, which we accepted. The goal was to have the fireplace inserted in before Christmas. The first step was a gas line to the fireplace. This was the beginning of the continuous problems that would develop for three years. We had multiple issues with the gas line, multiple technicians sent to our home, and had numerous inspections by Fairfax County fail before they finally sent out their “go-to” guy, who managed to fix the problem, leading to us finally passing the inspection on March 11th of 2022. Let me also note, that I made numerous calls to Cyprus Air during this time frame always with a promise of a return call, that NEVER came. I even walked into their showroom in Springfield to get answers after not being able to get anyone to answer my calls. I spoke with a supposed manager over the phone at some point, who also did not return the calls he made promised to do. I then asked to speak to someone higher, which, as far as I know, I did. That was when their “go-to” guy was finally dispatched. This “higher up” gentleman promised to follow up to ensure all went well. I never heard from him either. During the October to March timeframe, the technicians that were dispatched to our address were unprepared, in terms of supplies. They asked us for paper towels and a ladder at one point. The ladder, which was wooden, they managed to break; I contacted the “manager” who informed me he would look into what he could do to remedy the situation. Nothing was done. Also, during this time, we were being charged for a service contract that we signed up for but had no fireplace to service. When asked, we were told that they would take the charges off the back end. This will come into play later in this story. Also, when they finally did install the fireplace and were removing the boxes from the garage to dispose of, they took a large wall hanging that was still in its box that had just been purchased. This was also mentioned to Cyprus without any resolution. Finally, in May the fireplace was fully installed and ready to go, just in time for summer. We utilized it in the winter of 2022 and in March of 2023, we made our first service call, just to ensure everything was working properly. They came out did a bit of cleaning and left, however, they did not note that there were lightbulbs that were not working. So, we contacted Cyprus Air to let them know this had been missed. They then sent out another technician, who took note of the bulbs and stated that he would place the order, and someone would be in contact to schedule another visit once they came in. We never heard from Cyprus, and we waited for a very long time (mostly because we were tired of making calls). We finally called to check the status of the bulbs (about 6 months later) to be told they had no record of the order and would need to send another technician out to take a look because they didn’t know which type to order. So, the technician came out in November of 2023, took the information, and again stated he would place the order, and someone would contact us. Again, no contact. Also, as another note, the remote for our fireplace magically disappeared after this service call. When I called Cyprus and mentioned that I thought the technician had taken it, but wasn’t 100% sure, they informed me that it would be another service call and $500 to replace the remote. At the beginning of February, I was done dealing with this company, so we called to request the service contract be terminated. Please note, that we signed a one-year service contract and were told it would go month to month after the year and we could cancel at any time. When we called, we were told that they were not sure they could cancel and that there may be additional charges, but that someone would contact us about this. Again, no contact, however, they did set up a service call for us and had someone show up at our home on February 21, 2024. We were unaware of this service call until the day of. No one was at the home upon the technician’s arrival. I contacted Cyprus via the text they sent regarding the service call and stated: “Didn’t schedule service. Asked for a service contract to be terminated.” For which I received the following reply: “ok, sent an email to cancel”. The next day I received the following reply to my cancellation “Good morning, this is Kimberly with Cyprus Air Heating & Cooling contacting you in regards to your request to cancel your maintenance contract. There are 3 more payments due in order to cancel in the of $120. I can charge the card on file for the final 3 payments to complete the 12-month contract and cancel. Please either respond to this text or give us a call at 571-367-9600. Thank you.” I then replied with: “We have had it for well over a year and were told we could cancel anytime after August of 2023. Very confused.” For which the following reply was received: “No ma’am, the contract is 12 months per visit. You had 2 visits with us and made 21 payments, resulting in 3 more payments due. It is a 12-month period per visit. Once you have another visit it renews for another 12 months. This is all stated in the contract you signed.” Needless to say, my reply was friendly back, as I reminded them that we only ever had one service call, but that things were not completed, and to this day had still not been fixed. I also mentioned that I had been trying to get out from “underneath” them and did not trust anything. I insisted that they cancel the contract, and NOT charge me the $120. I may or may not have mentioned getting Lawyers involved at this point also. The reply I received was priceless: “That is fine, the account will go to collections. Thank you! There is a lot of information here, but I feel it is necessary for anyone who is truly looking to deal with this company to have the full story from a “customer”. I wish you luck!"

Victoria G on February 2024

FREE IN-HOME ESTIMATES | GET A FREE AIR CONDITIONER Cyprus Air Heating & Cooling is your single resource for all your home comfort needs, from tailoring your ideal comfort system to installation, service and beyond. Cyprus Air installs and repairs a variety of Heating & Cooling equipment. With over 56 years of experience in the business, we also offer other home improvement and indoor comfort services such as Gas Fireplaces & Gas logs, and Duct Cleaning. With so many years of design, and installations in Northern Virginia, DC and Maryland, Cyprus Air offers its service oriented expertise and reliability to ensure the high quality standards that architects, engineers, and homeowners have come to rely on from one of the industry leaders.

"I begin this review by saying that I do not know the ins and outs of this company’s day-to-day doings, nor do I feel that this has been the operations of this company from its start. I choose to write this as a way of providing others with my story so that they may take caution when dealing with them and so that this company can ameliorate their behavior toward their customers. My journey began in October of 2021 when my husband and I decided to place a gas insert in our traditional open fireplace. I went online and found Cyprus Air. They came to our home and did a quote with us, which we accepted. The goal was to have the fireplace inserted in before Christmas. The first step was a gas line to the fireplace. This was the beginning of the continuous problems that would develop for three years. We had multiple issues with the gas line, multiple technicians sent to our home, and had numerous inspections by Fairfax County fail before they finally sent out their “go-to” guy, who managed to fix the problem, leading to us finally passing the inspection on March 11th of 2022. Let me also note, that I made numerous calls to Cyprus Air during this time frame always with a promise of a return call, that NEVER came. I even walked into their showroom in Springfield to get answers after not being able to get anyone to answer my calls. I spoke with a supposed manager over the phone at some point, who also did not return the calls he made promised to do. I then asked to speak to someone higher, which, as far as I know, I did. That was when their “go-to” guy was finally dispatched. This “higher up” gentleman promised to follow up to ensure all went well. I never heard from him either. During the October to March timeframe, the technicians that were dispatched to our address were unprepared, in terms of supplies. They asked us for paper towels and a ladder at one point. The ladder, which was wooden, they managed to break; I contacted the “manager” who informed me he would look into what he could do to remedy the situation. Nothing was done. Also, during this time, we were being charged for a service contract that we signed up for but had no fireplace to service. When asked, we were told that they would take the charges off the back end. This will come into play later in this story. Also, when they finally did install the fireplace and were removing the boxes from the garage to dispose of, they took a large wall hanging that was still in its box that had just been purchased. This was also mentioned to Cyprus without any resolution. Finally, in May the fireplace was fully installed and ready to go, just in time for summer. We utilized it in the winter of 2022 and in March of 2023, we made our first service call, just to ensure everything was working properly. They came out did a bit of cleaning and left, however, they did not note that there were lightbulbs that were not working. So, we contacted Cyprus Air to let them know this had been missed. They then sent out another technician, who took note of the bulbs and stated that he would place the order, and someone would be in contact to schedule another visit once they came in. We never heard from Cyprus, and we waited for a very long time (mostly because we were tired of making calls). We finally called to check the status of the bulbs (about 6 months later) to be told they had no record of the order and would need to send another technician out to take a look because they didn’t know which type to order. So, the technician came out in November of 2023, took the information, and again stated he would place the order, and someone would contact us. Again, no contact. Also, as another note, the remote for our fireplace magically disappeared after this service call. When I called Cyprus and mentioned that I thought the technician had taken it, but wasn’t 100% sure, they informed me that it would be another service call and $500 to replace the remote. At the beginning of February, I was done dealing with this company, so we called to request the service contract be terminated. Please note, that we signed a one-year service contract and were told it would go month to month after the year and we could cancel at any time. When we called, we were told that they were not sure they could cancel and that there may be additional charges, but that someone would contact us about this. Again, no contact, however, they did set up a service call for us and had someone show up at our home on February 21, 2024. We were unaware of this service call until the day of. No one was at the home upon the technician’s arrival. I contacted Cyprus via the text they sent regarding the service call and stated: “Didn’t schedule service. Asked for a service contract to be terminated.” For which I received the following reply: “ok, sent an email to cancel”. The next day I received the following reply to my cancellation “Good morning, this is Kimberly with Cyprus Air Heating & Cooling contacting you in regards to your request to cancel your maintenance contract. There are 3 more payments due in order to cancel in the of $120. I can charge the card on file for the final 3 payments to complete the 12-month contract and cancel. Please either respond to this text or give us a call at 571-367-9600. Thank you.” I then replied with: “We have had it for well over a year and were told we could cancel anytime after August of 2023. Very confused.” For which the following reply was received: “No ma’am, the contract is 12 months per visit. You had 2 visits with us and made 21 payments, resulting in 3 more payments due. It is a 12-month period per visit. Once you have another visit it renews for another 12 months. This is all stated in the contract you signed.” Needless to say, my reply was friendly back, as I reminded them that we only ever had one service call, but that things were not completed, and to this day had still not been fixed. I also mentioned that I had been trying to get out from “underneath” them and did not trust anything. I insisted that they cancel the contract, and NOT charge me the $120. I may or may not have mentioned getting Lawyers involved at this point also. The reply I received was priceless: “That is fine, the account will go to collections. Thank you! There is a lot of information here, but I feel it is necessary for anyone who is truly looking to deal with this company to have the full story from a “customer”. I wish you luck!"

Victoria G on February 2024

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FAQs for central a/c service or repair projects in Stephens City, VA

Yes, a once-a-year tune-up keeps the system efficient and helps it last longer. During the visit, a technician cleans coils, checks electrical connections, and swaps or cleans the filter. Catching small issues now stops bigger, pricier failures later, so that a quick appointment saves money and stress over the life of the unit.

Changing your AC filter every 30 days is necessary to maintain optimal performance and high indoor air quality. Regular filter replacement prevents dust buildup, ensures efficient airflow, and protects the system from stress that could lead to costly repairs. This disciplined maintenance routine not only boosts energy efficiency but also prolongs the lifespan of your unit by safeguarding its critical components.

An HVAC service plan is worth the cost, especially if you forget to schedule maintenance on your own. A service plan locks in yearly (or twice-yearly) visits, allowing a professional to identify small problems early, clean key components, and maintain energy efficiency. Many plans also include minor repairs or priority scheduling, which can pay for themselves if an unexpected issue pops up.

In a pre-season service visit, your technician gives your system a top-to-bottom check before peak season hits. Expect a filter change, thermostat test, condenser-line flush, electrical-connection check, and coil cleaning. They also tighten loose parts and make minor adjustments so the unit fires up without surprises when temperatures swing. That quick tune-up cuts the risk of mid-season breakdowns and keeps energy use in line.

The Stephens City, VA homeowners’ guide to central a/c service or repairs
From average costs to expert advice, get all the answers you need to get your job done.
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