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"Mr. Rooter is prompt in their response. Chris was friendly, professional and did the job well. This is the second time we’ve used Mr. Rooter. I highly recommend them for any plumbing needs."

"t. The night before I flew to Arizona to graduate from doctoral school, I had 4 inches of water in my basement. One guy came out at 11: 00 p.m. and tried and tried for about 45 minutes to an hour to clear the pipe, but was not getting anywhere, so I told him to just come back in the morning.I left them an entrance into the house to work on it the next day and left for Arizona. They found that the city pipe to the main sewer collapsed. They called me (I was in O"Hare airport) and let me know that they faxed the city to tell the city to get out and check the pipe.  I called the city to get them to come out immediately (the city said they have 48 hours from the notification). The plumbers also called the city back because it was going to rain hard and I would have 8 inches of water in my basement. So, finally the city attorney called me and I told her that they had to get out there pronto or I would lose my furnace and hot water heater if any more water came in the basement. The attorney got the city crew out the next day. The plumbers checked on it through the whole ordeal and then the owner called me to let me know that the water was out of the basement and my basement was dry. I did the graduation walk with a smile instead of a worry that my basement would be completely flooded.
Another time, my shutoff valves burst and it was raining in my basement (yea really). They came out right away and took care of that before my basement was completely wet. They were kind when they told me that my main shut off valves had to be replaced soon as they too were about to break. Because my house is old, I appreciated them telling me about things that are about to happen before I wake up to yet another plumbing fiasco. (They told me the valves would probably be okay if I did not turn them, but not to wait too long as they were the main valves and then it would have to be shut off at the street.)
They go above and beyond what I would expect any service to do to resolve a plumbing problem I have read the other reviews. I really don't care what they use to light up whatever they have to see with, even if they ask me for my flashlight. I just want the problem fixed so it is really fixed. Everything they have fixed has not been a problem again at all. (Kitchen faucet, 2 sets of shut off valves, bathroom faucet, outside clean out, backup valve, sump pump. All these things have not been a problem at all. They are really kind when I call to ask basic questions.
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"Would highly recommend Big Henry's Plumbing & Construction, LLC to anyone. Ian is extremely good at what he does, very professional and knowledgeable about plumbing. Would Rate 10 stars if I could. Thanks Ian and good luck with your business!"

"Service arrived in a timely manner, on a Saturday evening. Technician was professional, knowledgeable and informative; also repaired some piping needing attention. Highly Recommend."

"I needed a plumber right away because the under neath oh my kitchen double sink, the pipes busted loose and filled the whole inside. So when I called and told him of my situation, he came out to my house in less then a half an hour that same evening. He had it fixed within a half and hour. He was very pleasant and took his time to explain everything. I'm very pleased and would definitely call again and tell my friends also !!?"

"I had a busted pipe last at night and he died up within the half hour to fix it. Awesome guy and great work! If I need any work again I'm definitely calling him! Matter of fact this is my second time using him and wouldn't think to call any one else."

"He just ran the Condesation drain hose around the room and it ended up leaking all over the floor I had to go buy pvc pipe a little giant pump to make it look better and not drain.... i also never Received a receipt got the final payment .... other than that the tankless water heater is running great i would deff recommend him to family and friends."

"The gas insert had additional issues that could not be fixed by the technician. No fault of his own just a classic example of you get what you pay for.  I had to replace the insert at a later date and remove everything he did.  If I knew that he could not get it lit, then I would not of had the service done.
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"Although I would recommend this company for plumbing because the technician they sent was very, very nice, knowledgeable, clean and apologetic, they arrived at my house later than scheduled. I would use them again"

"Travis does amazing work! Glad to have my plumbing again."