Get matched with top tankless water heater installers in Toms River, NJ

"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."

"Had emergency. Came same day at the time scheduled. Cleaned up at completion "

"I am very happy with Ryan Laverty Plumbing Heating & Cooling. I would highly recommend them and think their prices are good with quality work too. They installed a new water heater, furnace and AC all in a single day. I'm proud to show the pictures of their work and happy to talk about them too. They show when they say. I spoke to Ryan by phone about estimate before he wrote up/emailed to me for approval. It matched his verbal estimate. They delivered and installed on time just like they said with no surprises. It all looks good and everything works great! Since it's still summer, they said they will return to fire up heat/verify no issues before that season starts (good customer service). Their team is very professional and it shows in their work. I first saw Richard and Joe during estimate as they came from a different job where seeing me for estimate was after that job. When at my house, they measured everything/noted so that proper sizes were obtained for when Ryan quoted me. I resaw Richard and Joe along with Austin and James during day of install. Everyone is very efficient. It's a tight utility room, they pulled the washer/dryer out to get everything in. They even replaced the old gas shutoff behind he dryer as it's butterfly type that leaks at no extra cost to me. The Flue from the waster heater was all replaced to be proper size as original was undersized. I was shown everything, given manuals needed, etc."

"Great advice and excellent service"

"well there were delays but i forgive that. they did NOT get permits. a new hot water heater was brought and hooked up. But connections were loose and made it inoperable! its taken another plumber and an Electrician to fix what was wrong to actually get hot water. the original cost was $2500. Now add the $500 for 2nd plumber to reinstall the emergency shut off box that was installed improperly. AND an Electrician for $800 To fix the rest. They have not responded to email requesting attention. Technician was great - altho did not know everything necessary to complete my job. this has been a two week nightmare! i am NOT happy!"

"The company was amazing. The workers were all very friendly and helpful! They had an amazing communication! "

"They installed a minisplit cooling system, with 3 exchanges June 2021. Since then it is not operating the way it should. In my bedroom with the door closed at night on cool at 70 degrees the humidity goes up to 80%. I wake up uncomfortable, change it from cool to dry mode. The humidity will go down into the 50% range but the temperature drops down to 62 or less! So in cool or dry mode I can't get a good nights sleep! They come and look at it and tell me everything is fine. I'm going to buy a window air conditioner tomorrow which seems insane because i spent $10,000 on this minisplit AC system!"

"Very well and the job was completed in a short time"

"Excellent work, workers always showed up on time. If I had any questions even on weekends Gary always answered his phone. My wife was happy and that is what counts. If I needed any other work I would call Gary because I trust him to do the job correctly at a fare price."

"It was a great experience. Sina and his team were professional and took great care to do a great job. They constantly had new ideas to make the process better and worked with me on ideas I had. Best contractors I have ever worked with."