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"Always showed up as promised and quality work! Greatful for their service"

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"I made an appt with them for Wednesday from noon to 2. They no showed and didn’t bother to call. I called back Friday and they agreed to come out right then. However, the truck didn’t have enough to pump my entire septic and they said they would come out first thing Monday. They no showed again on Monday. Four days later they tried to contact me to reschedule. I refused at that point. I can’t be kept waiting for 2 weeks for whenever they feel it is convenient for them…if you make an appt, keep it!"

"I had a fantastic experience with this company for my gas stove installation. They responded quickly to my inquiry and were able to provide same-day service, which was a huge relief. The technician was professional, knowledgeable, and efficient, ensuring everything was installed safely and correctly. I also appreciated their fair, upfront pricing—no surprises or hidden fees. Overall, I highly recommend their service to anyone in need of a reliable and hassle-free gas stove installation!"

"On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath."

"On time, work was done quickly."

"Five Star did a great job for me. The quote was reasonable. The team was efficient and quick. My bathroom looks great. (My Mom loves it.) I am very happy and satisfied with their services. I will be recommending them to others! I will definitely be calling them for other jobs."

"Orlando and his crew was professional, clean. The final results was above and beyond my vision to perfection. The cost was reasonable and time to complete was what he said it will take. He had so much patience with me when I couldn’t make my mind on color. He communicated with me and explained the process throughout the whole process. You will not regret hiring him."

"Excellent! Scott made sure I was satisfied. The kitchen turned out great. His sheet rocking skills are amazing. His price was very fair and I am absolutely thrilled with the outcome. We will be hiring him again for other projects we have in mind. Valerie McKinney"

"*ADS complaint - documentation purposes only*"