Get matched with top swamp cooler installers and replacers in your area

"Summary: Company charged me $1000+ for 2 separate service visits that did not fix my AC unit; technicians and Operations Manager are not truthful about work done; Operatiins Mngr will tell you find another HVAC company when you express dissatisfaction ….I contacted Glenmont Heating and Air Conditioning since my AC unit was not dispensing any cold air. Thermometer was set to 68° however the unit temperature was reading 77-80° (note this was the week of extreme heat wave). On 21Jun2024: Glenmont technician Roderick performed a service call. I spoke to him via phone after the call to which he told me he added refrigerant to the system. This did not fix the issue and the unit continued to not dispense cold air with the thermometer reaching 77-80° despite being set to 68°. I was charged $119 for this work. Operating Manager Tim Schindle is contradicting what the tech said and claims Roderick did not add any refrigerant. I again called Glenmont HVAC for a second service appointment. This technician claimed the coil needed to be cleaned. The second technician (Eric) then falsely reported on his report the unit temperature dropped to 68° when he left when I have photographic evidence showing the temperature in the high 70s. I waited about 24hrs as instructed for the thermostat to drop and it never did and the unit continued to not dispense cool air. I then called a supervisor (don’t recall name) who essentially told me due to the extreme temperatures everyone was experiencing HVAC issues and did not recommend any follow up service. I then had several back/forth emails with Operations manger Tim Schindler to notify him after 2 separate service visits, my air conditioning was not fixed. In the end he told me, and I quote “my system is old…we don’t know the maintenance history…it is best for both of us to find another HVAC company. He did however bill me $964 for the second service visit, which did not fix my issue. I ended up having to call another HVAC company who diagnosed the problem as a compression failure/ replaced the unit and now have cold air blowing. The second HVAC company did not understand why the 2nd technician from Glenmont Heating/Air Conditioning was changing coils and said this was not necessary to do. Second HVAC company showed me the reading of the compressor unit to which I could see no charge was registering, essentially the compressor was no longer working which was the root cause of my issue. In conclusion, I’m disappointed with Glenmont HVAC and feel they sent incompetent technicians who falsified their work. When I complained to the company and expressed my disappointment with their work (or lack there of) they told me to seek other HVAC company without fixing my AC unit but charged me $1000+. Poor business acumen and highly unethical company that needs to be held accountable for cheating customers and not performing quality work."

"Carlos was very friendly and knowledgeable. I will use him for a future project."

"Fine it was fine"

"Good, and everything got done in one day."

"Contractor arrived on time, did my job in a professional and timely manner. I would highly recommend him. Thanks Emn!"

"Mr. Rivera performed beyond my expectations. He paid great attention to detail and was laser focused on customer satisfaction throughout the process. Based on this experience I can highly recommend his services for anyone's landscaping needs. Job well done!!!"

"Dennys and his team replaced our front door and accompanying trim/frame, storm door, painted a shutter, and completed some additional tasks not requested initially. The quality of work was excellent across the board. Dennys' expertise in these project areas was clear not only by the quality of work but also by his clarifying questions and thoughtful suggestions on how certain approaches might work better than others. Working with Dennys was a pleasure. He was professional, polite, courteous, and very responsive. We were extremely pleased with the outcome of the projects, would recommend him to others, and look forward to him doing more work for us."

"I have used Grove for many years, and even had them replace on of my failing units. Within the past 18 months, our secondary unit started having problems and Grove came out multiple times to service the unit, explaining that it was losing refrigerant and needed to be replaced. They were always very quick to provide an estimate to replace the unit after charging it. Before replacing the unit we had a different vendor come to give a second opinion, to ensure we were informed and I am so happy that we did. We found that the unit wasn’t only running out of refrigerant, but that it was massively overcharged and that the overpressure safeties had been defeated. I’m not sure if Grove was simply negligent or if they were trying to trick us into paying for a replacement, but I can say that I won’t be using them again. The unit they replaced for us is already dead, and they are quoting us an additional $2k to repair it, putting the total cost for the unit at nearly $10k. All said I have probably paid Grove thousands of dollars and it’s impossible to tell what of that was legitimate and what of it was them running up the bill. I can tell you that at one point they made an emergency visit late at night, spent 15 minutes looking at, and cleaning my compressors, charged me $1000, and then proceeded to text me pictures of them on vacation, presumably enjoying spending the money I had paid them. While I really like Grove, I would suggest you get a second opinion regarding whatever they tell you and that you check your bill very thoroughly."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."