
Serving Watsontown, PA and surrounding areas
In business since 1999
Free estimates
Emergency services offered
"Initial project: Grade B. Overall went well. Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed. But when they came back to do the job it wasn't done. Overall I haven't had a drop of water since the install so that is very good. The rep was Adam. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home. <br /> <br /> Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it. Well you don't get the warranty until after the job... and guess what? Water up from the floors isn't covered. Not cool. <br /> - !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered. My mistake. Grade changed to A. <br /> <br /> Basement windows: Grade F. Called them and had them out to estimate putting in a basement egress as well as the other basement windows. The rep (Brett) came out, measured, etc. Then nothing. I called. I called. The customer service team told me on numerous occasions that the "president of the company" was going to call. He never did. Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows). The quote was blind and didn't take into consideration any of the data that Brett collected during his visit. This ordeal was a TOTAL waste of my time. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows. The only time the sub should have called is for the egress... <br /> <br /> Customer service: Grade C. They provided a mold remediation treatment as part of the basement water proofing. One of my walls not is showing signs of something. So I called. Nothing. No call back. Nothing. <br /> I regret going with this company. I should have bit the bullet and spent the extra $$ to go with their competition. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM. He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. <br /> - !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution. I have homework but his team will be out to solve the problem. <br /> - !!!! UPDATE 20140115 Grade changed to C. Jeff's team corrected the issue to my satisfaction."











