Get matched with top appliance (major gas appliance) installers and replacers in West-groton, MA

"I LOVE Neli. I've used them three times now. Harmond (my Neli service man) is a joy to work with and an absolute walking encyclopedia of appliance repair. Our thirty-year-old washer are dryer are running like new, at a fraction of the cost of replacing them."

"Sorry, looks like this review got stuck in draft mode for quite a while. But the good thing about that is everyone gets to read a review with an update 1.5 years later on the quality of the work completed! In late 2020 I had recently moved into my new home and the gas water heater wasn't working properly. It was leaky and at least needed the pressure relief valve replaced, but the tank was well past it's expected lifetime. The techs were very helpful, kind and knowledgeable. The valve replacement wasn't going to work because repairing the tank could damage it further, so the tank was replaced instead. The price was very reasonable and installation was done really well. They did a great job with cleanup too! One and a half years later and the tank has had zero issues! I would definitely recommend them for heavy jobs like this or more simple ones around the house. Thank you very much!"

"Our gas oven died one week before Thanksgiving, and the appliance repair service we've used previously didn't respond to my call. Al replied with a quote request promptly, came out same day, and had the oven working again within a half hour. He was professional and courteous, and wore a mask and gloves inside the house. Will definitely use again."

Here at Ray Progress HVAC, we believe business is not just business. We provide friendly, bilingual, and highly trained technicians to meet customers' needs. \nWe go through every process with our customers so they are happy and there are NO misunderstandings. We have several technicians so if you call Ray Progress HVAC we will be there the same day. We have very flexible schedules and will work whenever a customer needs our services. We have a $125 service call fee where we come to your home diagnose the problem and explain it to you. We will make you aware of the broken part and explain the part's job along with the cost. If you decide you would like our experienced technicians to repair your product, the $125 is waived, and we go on to negotiate the price with you. Thank you for choosing Ray Progress HVAC!

Armory Plumbing Inc. is your trusted local plumbing and heating company serving Middlesex and Essex Counties, MA. With over 10 years of experience, we specialize in same-day plumbing repairs, boiler installations, water heater replacements, and full heating solutions. Our team takes pride in delivering fast, reliable service with upfront pricing and a 2-year labor warranty on all installations—something that sets us apart from the competition.\n\nFrom burst pipes and fixture installs to high-efficiency boiler and water heater upgrades, we make sure every job is done right the first time. At Armory Plumbing, we believe in treating every customer’s home as if it were our own, providing honest solutions and lasting results.\n\n📍 Serving: Middlesex & Essex Counties, MA\n✅ Same-day plumbing & heating service\n✅ Water heaters, boilers & full installs\n✅ 2-Year Labor Warranty on Installations

"Hagit and Carleton were easy to work with. They responded to our ideas and created an exciting contemporary design. They provided expertise that makes our medium sized kitchen feel spacious. They came up with efficient and aesthetically clever suggestions to make the cabinetry and countertop beautiful as well as functional. We also recommend their installer, Brian, who took great care in aligning the cabinets so that we achieved a flawless result."

"I could go on and on about the quality of their work. The guys were great. They were professional and very thoughtful especially because there was so much work to be done and we live in a small House. They cleaned up every day after the work day was done. Everyone who visits is amazed at the kitchen. Before United came in, my apartment was the typical 3 family. One long hallway, rooms off the dark hallway, small choppy rooms, dark uninspiring. Now I have an open concept, very NYC style loft. Open, bright, airy and modern. It allows us to spend time with each other as a family in an open floor concept. I love the vision United had and they implemented it flawlessly! I will hire them again in a heartbeat! Thank You for excellent work and delivered ON TIME! Description of work: United did such an amazing job with my complete bathroom gut/renovation and my living/kitchen/dining room renovation; I happily hired them again to do my complete kitchen gut/remodel. My apt in Brookline was in need of a huge kitchen update. It was so scary I would not know where to start in explaining it...it was indescribable. In the end I have a UNIQUE, highly functional kitchen. A few of the major issues were...I had no permanent washer dryer hook up. They plumbed it and set the electrical. My space was limited for storage before. United built custom cabinets that increased my storage space 100% yet the storage is low profile and does not crowd the space. I wanted unique industrial counters so they opted for poured concrete. LOVE THEM! They go perfectly with my stainless steel appliances. They moved the gas stove which required moving the gas lines to the other side of the kitchen (a new kitchen island). To soften the look of the kitchen United created floating dark wood shelves. They repaired the old wood floors and refinished them. This is only a fraction of the work they did."

"He was very professional and courtious. The appliance needed a part. He is checking with Choice to see if needs part or replace the refrigerator. I was very pleased with the his service and approachability."

"Showed up more or less on-time (with a call indicating that he was on his way). Quickly diagnosed the problem with my washing machine and gave some tips on how to prevent problem in the future."

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It was time for a total gut job on our only bathroom in our ranch style house.  Going on Angie?s List we looked for a vendor that we could rely on and be confident that the job was done right, and if we needed to pay a bit more for that, then so be it.  With only one bathroom in the house, a lengthy job or one that wasn?t done right was not tolerable.

My wife and I started our search in mid-August 2013 and we selected Northeast Bath Builders LLC, based in Westford, MA about a month later.  There were some communication delays about getting our quote when we expected it, but that was eventually worked out.  This could have gone better.

The quote was to gut to the studs, remove everything in the bathroom and replace with new.  NEBB also has custom vanities that they offer, which we opted to go with.  They helped with selecting the vanity top, medicine cabinet, plumbing fixtures and toilet. They did the painting, tile work . . . in effect, everything in the bathroom.  They also took care of all the permits and arranged for the debris to be properly disposed of.

The contract was signed on 9/11/13, but we were shocked to hear that they couldn?t begin until ?after the holidays?.  I asked if that mean ?Thanksgiving? and I was corrected to ?New Years?.  That was 3+ months away just to start the demo!  I know that we should have asked about the start date before signing the contract, but I NEVER would have imagined such a long delay, and NEBB didn?t offer that information up front.  So our timing expectations (unreasonable or not) weren?t sufficiently addressed, and that didn?t make us feel good.

NEBB was able to do all the work, with only 3 days that we had no shower.  The toilet was set up in a functional and temporary condition, which allowed its use, but also to be removed as necessary by the crew.  Nothing was a disaster and the total job took about 10 weeks or so.

Overall, we rated the job as a B.  Here are some reasons why the Overall rating was not an ?A?.  In no particular order:

 

- We needed to put down 30% of the final cost at the signing of the contract, just to hold a date in their ?build calendar? that was 4 months from then.

- The start time was actually the last week in January 2014 and not immediately ?after the holidays? as were initially given.

- The contract had 70% of the cost of the total job at the start time of the demolition.  That seemed to us to be too much of an investment up front, with absolutely nothing to show for it.

- The new tub leaked water into the basement from the drain switch for about a week, until the switch was ?fully installed?.

- The new 'tub to shower' diverter had the label cover installed upside down and was eventually corrected.

- Communication was an early problem for me.  I wanted to know when the crew was coming, and what was generally being done that day, so preparations and expectations were met.  I would have given a much lower rating for Responsiveness, if I hadn?t been able to eventually speak with Missy in the front office.  Once I explained that I wanted more information about what was going to happen and when, she was very good at sending me early morning text messages with sufficient details on the plan for a work day?s activity.

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