Get matched with top oven or stovetop repair or service pros in West-groton, MA

"Great experience. Harmond W diagnosed the issue within the first 10 minutes of our interactive video session. He immediately followed up with the part number of the part which had likely failed and a link to Sears PartsDirect to order the part. After our session I removed the wall oven from the kitchen cabinet enclosure, found the suspected part, and confirmed it had indeed failed (as we had discussed during our session. I just ordered the part, and will plan to complete the oven repair when it arrives in a week or so. I'll definitely plan to use this Neli service again when needed."

"Easy to work with, got the repairs on my stove/oven done quickly. Only issue was they ended up getting the part they needed later than expected, and had to postpone the repair date, but did not let me know they weren’t showing up that day ahead of time. Would have been nice to get that notice, but otherwise great job, would work with them again."

"Kitchen Center was excellent!  They were completely professional and patient with inexperience.  In a matter of a few meetings, we jointly converged on a beautiful set of cabinets and vanity that met and surpassed my needs. 
The design work was complete and detailed (no surprises on delivery).  I was given ample notice and prodding for decision-making to stay on schedule. 
The cabinets arrived on schedule and installed (by contractor) perfectly.
I cannot say enough good about the quality of the cabinets and excellent service provided.
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"I called several plumbers found on Angie's list. Provost was quick to call back, and arrived at my house soon afterwards to perform the repair. They quickly evaluated the situation, gave my an estimate and were clear what risks were in play that could have raised the costs. (It was an old toilet, and it appeared there were issues with the floor underneath the toilet.)
They were efficient, friendly, and did a good job. Stayed within estimate. They are on the  top of my list for the next time I need a plumber.
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"Alex did a great job. I was very happy with his work. Excellent customer service, and very pleasant to work with, also punctual. I would definitely hire him again and recommend him to my friends and family."

"Technician came to the house and analyzed the problem. It was determined that the cost of repair was over the allowable Choice Home Warranty limit and it should be replaced. Choice Home Warranty issued their replacement cost. This cost was unacceptable and I challenged their figure. After some negotiation I was offered an increased settlement amount. I still balked at their offer but I was told to take it or repair my old microwave. I finally accepted their amount, even though it is still well below what it will cost me to replace the unit. I might add that the existing microwave has the convection feature and I want to replace with same features. The cost that I will receive also does not include any removal, disposal or installation costs. At this time I am debating whether I will continue with Choice Home Warranty or consider other options."

Here at Ray Progress HVAC, we believe business is not just business. We provide friendly, bilingual, and highly trained technicians to meet customers' needs. \nWe go through every process with our customers so they are happy and there are NO misunderstandings. We have several technicians so if you call Ray Progress HVAC we will be there the same day. We have very flexible schedules and will work whenever a customer needs our services. We have a $125 service call fee where we come to your home diagnose the problem and explain it to you. We will make you aware of the broken part and explain the part's job along with the cost. If you decide you would like our experienced technicians to repair your product, the $125 is waived, and we go on to negotiate the price with you. Thank you for choosing Ray Progress HVAC!

"What a wonderful man! He called me literally within one minute after I sent the email request out. He came out within an hour and fixed my washer, and fixed the makeshift hose situation on his own. My first load of wash is being done right now! I plan to definitely use him again for other things needing repairs. Its so refreshing to have somone actually CALL back and then to come on the spot was above and beyond! The price was very reasonable compared to Sears. Thank you Norm!!! I'll be in touch!!"

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It was time for a total gut job on our only bathroom in our ranch style house.  Going on Angie?s List we looked for a vendor that we could rely on and be confident that the job was done right, and if we needed to pay a bit more for that, then so be it.  With only one bathroom in the house, a lengthy job or one that wasn?t done right was not tolerable.

My wife and I started our search in mid-August 2013 and we selected Northeast Bath Builders LLC, based in Westford, MA about a month later.  There were some communication delays about getting our quote when we expected it, but that was eventually worked out.  This could have gone better.

The quote was to gut to the studs, remove everything in the bathroom and replace with new.  NEBB also has custom vanities that they offer, which we opted to go with.  They helped with selecting the vanity top, medicine cabinet, plumbing fixtures and toilet. They did the painting, tile work . . . in effect, everything in the bathroom.  They also took care of all the permits and arranged for the debris to be properly disposed of.

The contract was signed on 9/11/13, but we were shocked to hear that they couldn?t begin until ?after the holidays?.  I asked if that mean ?Thanksgiving? and I was corrected to ?New Years?.  That was 3+ months away just to start the demo!  I know that we should have asked about the start date before signing the contract, but I NEVER would have imagined such a long delay, and NEBB didn?t offer that information up front.  So our timing expectations (unreasonable or not) weren?t sufficiently addressed, and that didn?t make us feel good.

NEBB was able to do all the work, with only 3 days that we had no shower.  The toilet was set up in a functional and temporary condition, which allowed its use, but also to be removed as necessary by the crew.  Nothing was a disaster and the total job took about 10 weeks or so.

Overall, we rated the job as a B.  Here are some reasons why the Overall rating was not an ?A?.  In no particular order:

 

- We needed to put down 30% of the final cost at the signing of the contract, just to hold a date in their ?build calendar? that was 4 months from then.

- The start time was actually the last week in January 2014 and not immediately ?after the holidays? as were initially given.

- The contract had 70% of the cost of the total job at the start time of the demolition.  That seemed to us to be too much of an investment up front, with absolutely nothing to show for it.

- The new tub leaked water into the basement from the drain switch for about a week, until the switch was ?fully installed?.

- The new 'tub to shower' diverter had the label cover installed upside down and was eventually corrected.

- Communication was an early problem for me.  I wanted to know when the crew was coming, and what was generally being done that day, so preparations and expectations were met.  I would have given a much lower rating for Responsiveness, if I hadn?t been able to eventually speak with Missy in the front office.  Once I explained that I wanted more information about what was going to happen and when, she was very good at sending me early morning text messages with sufficient details on the plan for a work day?s activity.

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"We hired Tony for a dishwasher repair. He arrived promptly, diagnosed the problem quickly, and fixed it. He tested his work thoroughly and we have been happy with the repair. We would hire him again."