Get matched with top faucets, fixtures and pipes repair or replacers in West Roxbury, MA

"Very fast and friendly service. Will use this service again."

"I hired this company to replace a 75-gallon gas water heater, and the experience was excellent. Scope of work: Removal and disposal of existing unit Installation of new Rheem 75-gallon gas water heater Reconnection of gas, water, and venting The team was prompt, professional, and clearly experienced. They provided a clear explanation of the installation process, answered questions directly, and completed the work efficiently. I valued their use of text messaging to arrange the work, as it was most efficient and allowed me to share photos of the work area so they could plan the installation in advance. The installation was clean and well-executed, with attention to proper setup and safety considerations. Pricing was transparent and consistent with the scope of work. There were no surprises. Overall, this was a high-quality, professional installation. I would recommend them without hesitation."

"Excellent service. Very professional, on time, and the faucet replacement was done perfectly. Everything is working great now. Highly recommend. "

"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"This was a relatively small water heater repair, and Ryan did an outstanding job. He responded immediately to my request, provided a reasonable quote, was polite, professional, knowledgable, and friendly to deal with. Will definitely hire again if needed. "

"By the time I found Joe’s business, the water heater had been deemed dead’s by the manufacturer, it was Sunday afternoon, a blizzard was to start around 8:00pm. Joe and his partner took out the old heater, drove with me to HD picked up the new one, installed it and I had hot water before the first snow flakes hit the ground. The price was very reasonable too, regardless of the circumstances. Two thumbs up and five stars. "

"Brian and team did an excellent job. He was incredibly responsive, walked me through the quote and all the work, and was honest to a fault. Something I don’t see often in the field. Go with them for all of your bathroom remodel needs"

"Very professional, reasonable cost, and very good with communicating upfront and arriving as planned. Would definitely recommend Casey."

"They were very professional and efficient."

Gem Plumbing and Heating is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. We look forward to working with you!