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"Made sure I knew the appliances features and how to notice when something goes wrong. When water softener will need salt and etc"

"We have been customers of Manwill for over 10 years. The reasons why were highlighted yesterday when our water heater unexpectedly failed. I called their emergency number at about 9:30 AM and was quickly connected with Jeff. He helped me figure out how to protect my home, educated me about the implications of recent legislation regarding water heaters, and scheduled an appointment for replacement for late yesterday evening. A brief while later, one of his teams were redirected to our home because their assigned job went more quickly than expected. The men had a new, environmentally safer water heater installed before 4:00 PM and for less than I had expected to pay. It is nice to have a company filled with people who know what they're doing, and behave in a professional, responsible manner, on your side, especially in an urgent situation."

"They were here within about an hour of my call. The new water heater was installed and the old one removed within a couple of hours after that. They were very professional and courteous. We are very with the service."

"Quick response and did a professional job replacing my water heater. I appreciated photos of the service after the job was completed."

"Valley Plumbing came out and we had our water heater replaced very quickly. They were great to work with and did a great job. I'd definitely work with them again."

"I love the service I receive from Just Right Heating and Cooling. I wish they had plumbers and electricians that work for them. When I am asked to recommend a business for heating and air, I always say "Just Right""

"Jason H from Humphrey Plumbing Heating and Air came right when he said he would. He installed the new ducting the same day as when he first came to give us a bid. The repairs were done professionally. We would use Humphreys again if we need hvac work done."

"I called Salt City Plumbing on a Saturday at 3PM to request a replacement for a water heater. I spoke with Josh Fuit and he immediately dispatched David Lloyd to pick up a water heater from Standard Plumbing. Mr Lloyd arrived at my house within one hour! Mr. Lloyd finished installing the new water heater in about an hour. I m so impressed with Salt City Plumbing s quick response to my initial phone call. Mr Lloyd arrived at my house wearing a mask and gloves due to Covid19. You ll be very pleased with Salt City Plumbing."

"Water heater was adjusted. Warranty parts will be ordered and installed at a later date."

"I used this company for minor plumbing issues a couple of times and found them to be professional and helpful, so I agreed to their annual service contract that includes tune-ups on the furnace and A/C.  My A/C unit is 20 years old this year; when serviced by another company last year, I was told it was in great shape for a unit of its age.  This year, Golden Rule told me that two parts needed to be replaced, totaling around $800; they assured me I shouldn't spend that on a 20-year-old unit and should let them give me an estimate on a new A/C unit, especially in light of rebates available this year and the discount Golden Rule would give me under the annual contract.  .
There was something about the service person that triggered my "distrust" sensor - too much of a sales vibe.  After the visit, I called the company and shared my concerns.  They had a more senior "service" person come look at the unit, and he agreed with his colleague's assessment.
The service call was in May.  It's now late July, and the A/C has been working fine.  Today I paid another reputable company to do an annual tune-up, without mentioning what Golden Rule had told me.  He said everything looked fine and it was running well.
This may just be a difference in approach; I realize that a 20-year-old unit could fail at anytime and some might want to replace it just based on age.  But today's service call didn't find any parts that needed to be replaced.  I can only assume that Golden Rule was looking for a way to justify selling me a new unit.
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