Get matched with top water heater repair or service pros in Franklin, MA

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"Sila saved me!! Of course right when fall is rolling around my heater broke! The job was quick and affordable! Their amazing customer service is also a huge factor why I will be using Sila again, especially Amy R. In management!"

"Replaced a tank water heater, the door was too narrow so first pitched removing framing with no guarantee that it’d be replaced correctly. I suggested using a smaller sized unit based on a quote from another plumber which is the route we went. They also covered the overage for the additional cost of the smaller sized unit which was nice but if I wasn’t aware of the option I’m not sure what I would have done. They also only sent one person initially so I helped bring the old unit down and the new one up in between trying to work. Also the breaker to the hot water heater was never flipped back so I’m waiting to see how the unit performs now."

"He was able to find the hard to find power vented water heater on a weekend and install it the same day. He was honest and clear with his estimate and work."

"Our gas water heater failed on a Friday night. Waking up Saturday a.m. to water in our basement wasn't a pleasant experience. We placed several calls and Quarry Hills was the only company to return our call. Michelle was very helpful with locating the same water heater within a short time frame as the gas heater that failed was still under warranty, to our surprise. She promptly scheduled a tech to our house by 1 p.m. the same day with the new water heater in tow. Seth was very knowledgeable and worked efficiently to get us back up and running. They were straight up with the cost and didn't exceed it when finished with the job. Rebecca followed up with a call to check in on our experience with Quarry and confirmed that they'd forward any warranty information upon receipt. Very professional from start to finish! We won't hesitate using them again for any future issues we may have."

"Problem solved and settled in 30 minutes. Great service. Highly recommend."

"Emergency answered promptly and made every effort to get a plumber on site to replace the inners of the water tank."

"I ended up losing heat due to a low water switch. I never had a gas furnace. They talked me thru on how to fill the system and did not charge me"

Heritage Home Service is a premier home service provider operating in New Hampshire, Massachusetts and Southern Maine. Bringing all the perks that come with having a large team while maintaining a strong focus on family-oriented service. Our namesake is about honoring those who came before us, and most importantly, it is about leaving a legacy of serving people extraordinarily well. For over 37 years in business, we have helped countless families across our community stay comfortable and healthy in their homes, and today we continue to evolve and find new ways to serve you even better.

"In April 2026, our broken cast iron pipe needed to be replaced, but we didn’t know how extensive the repair would be. From Angi's referrals, we called Full Swing Plumbing who arranged for Nick, one of their plumbers, to come to our house that same afternoon. Full Swing waived the dispatch fee. Nick used his endoscope camera to see the extent of the problem. (They had a coupon on their site which offered this one-time, free service.) After a couple hours, they were able to identify the problem, present a few solutions, as well as a final estimate before they left that day. We agreed on the approach and set a date for the following week. Nick and his co-worker were friendly, deeply knowledgeable, and hard-working. They communicated well, taking photos for us throughout the process. They cleaned up everywhere, completed the job in one day, and they kept to their price. Everything worked well from the single visit."