Get matched with top water heater repair or service pros in Laurel, MD

"Vince told me outdoor spigot could be repaired and did not need to be replaced which saved me money. He also replaced a vanity faucet which I provided. He was quick, efficient and honest. The most important thing was he discovered a serious problem with the way my water heater was vented. The exhaust pipe had been cut wrong and glued together. It was ready to come apart and could have vented carbon monoxide into the basement. (We do have CO detectors but this is still scary) We had this water heater installed a couple of years ago by another well known local firm that I don't know if I can name here. It did fail inspection by Howard County 3 times after initial install. Failure was all related to the vent and probably should have never passed. Anyway, by pure luck it was discovered and fixed. Thank you Vince!!"

"I called several companies to price the installation of a water heater, and chose Modern Plumbing not only because the price quoted was very competitive but because Brian S., the owner, gave me frank and sensible advice on what type of water heater I needed. They picked up the water heater I purchased from Home Depot, installed it with a drain pan, and hauled away the old one. Brian even checked out my sump pump and advised me that the discharge pipe was obstructed and that I needed to take care of that or risk the pump motor burning out. I couldn't have been more pleased with the professional, friendly, and efficient service."

"Knowledge and service characterize this company. The water heater replacement was done eficieltly and in a timely manner."

"Derrick was so helpful! He identified and repaired a leak for us, replacing our water filtration system under the kitchen sink. He was persistent and professional. I would absolutely hire him again."

"My Remedy Plumber arrived on time and didn’t really charge me for his service because he stated what he needed to do may not fix my problem because I needed a new faucet which he did not have. Water was running from both the tub’s faucet and the shower head. After pulling off the faucet and making a minor adjustment to a washer within the faucet the problem was "temporary" fixed, the washer was damaged. He stated that a new faucet was needed and that I could call back to have that installed. I thanked him, gave him a small thank you gift, and he was on his way. I was thankful that this plumber had "integrity" and did not try to overcharge me for work that did not fix my problem. I would surly hire this company again!!"

"We needed a water heater replacement due to a leak in our existing unit. The company came out promptly after our phone call, provided an estimate, and came back first thing the next morning with a new water heater to install. The owner and staff were patient in answering any questions that we had and did an amazing job cleaning up after they were finished with installation. They went above and beyond to ensure that we were very satisfied with their service. They never made us feel as if they were rushing to complete the job. We would highly recommend them!"

"This was not an emergency repair, we were fortunate to be able to schedule the replacement about a week in advance. Heil sent an estimator to look at the space and make a recommendation. We originally wanted a Hybrid system but they advised against it given the space and need to collect/vent moisture. We selected a 75 gallon electric water heater. On the scheduled day, They were on time, removed the old water hearter and installed the new one - professional and courteous the whole time. Unfortunately, the new heater leaked the same day. They returned and made a temporary patch until they could return the next day with a replacement part. They returned, replaced the part and after they left we found that the tank leaked again in another place. They returned the next day and before we could insist that we wanted a different tank (clearly an out of the box failure on this one) they said they would replace the tank which they did. Our first, second and third experiences with Heil were all great with customer service and technical expertise. The inconvenience of multiple extra days without hot water and having to be there for four visits was unexpected and unfortunate however Heil responded correctly and made it right. You can get the measure of a company not only when things go right but also how they respond when things go wrong. We would use them again."

"Jimmy Gusky HVAC is truly as good as it gets. One of our AC units went down and through the warranty company found our way to Jimmy Gusky himself. Although out of their territory, Jimmy was willing to make the extra trip to diagnose the problem. He was very responsive to get our initial service call scheduled and determined the unit needed to be replaced, and we all know these units usually decide to break down only when pushed to the limit in the hottest summer months and we need AC the most. He did the legwork to get the warranty company to honor the recommendation and as you can see from the attached photo put in a much more substantial unit that is doing a fabulous job cooling the home. Add to that he actually had the unit and scheduled the install even before the warranty company approved the swap out. I that isn't one of the greatest examples of outstanding customer service and going above and beyond to exceed expectations, I don't know what is. Big thanks to Jimmy and team for their commitment to excellence!"

"They were up front with what is wrong. Provided explanation of the quote. Asked permission to get access to places. They explain the reasoning for the cost and the risks if ignored. Pricing was fair. Went above an beyond to solve the water heater issue we had. Even calling in an electrician to help with a fix. They were on-time to early on their scheduled appointments. Excellent customer service."

"Kan and Puia arrived the same day as my call and completed an evaluation of services needed, in my case mostly a replacement hot water heater. They came back the next morning, put down drop cloths, did the work and made a suggestion for something that needed attention that we hadn't noticed. Very pleasant people to work with. Work was completed in good time with great attention to detail at a good price. It's good to have Kan in my contacts. I will definitely call him in the future. Thanks, Kan!"