Get matched with top water treatment pros in Mchenry, IL

"Good customer service!!!! I called them Christmas eve because our water softener gave up. Chris answered right away and walk me through so we can have our water back. Really appreciate the quick response and the work they’ve done. Very thorough and detailed explaining the issues we had and gave us tips on how to care for the new system they installed. Worked with us also paying for the whole system."

"The installer Dustin was great! He was on time and professional. The installation was completed in about four hours as stated the job would be. I am happy with my water softener system and so is my skin!"

"I just won a beautiful water heater from Legendary Service, and they were amazing. The installation was quick, easy, and clean. The owners came down personally to make sure everything went smoothly. Very nice people and I would definitely go to them for all my plumbing and heating needs!"

"I found this to be the perfect customer service experience! Joe was professional, friendly and informative. He quickly diagnosed my problem and immediately fixed it. Fortunatley it wasn't a big issue but rather a couple of small issues. He also carried in ten 40 bags of salt for me. He explained some features and showed me how to manually recharge the softener just in case it ever needs it. I HIGHLY recommend Water Specialties Group. this is how a service call should be done."

"Chad from Cosmic Plumbing did a great job communicating throughout the process. He came in and diagnosed the situation, explained it to me, and suggested how he was planning to resolve the issue. He then did the work and in less than 30 minutes he was done. The price seem fair and I would definitely hire him again."

"Everyone from the sales person to installers were great. I love our new HVAC system!"

"I had a lot of trouble getting to the bottom of why my water suddenly was full of iron and staining everything in the house.  I am new to this dwelling and do not understand wells.  I had contacted several well inspecting companies and was unable to get anyone to come out to inspect.  Suddenly I called a reliable well company and it was recommended to me that I start by having my water softner checked and they recommended Springsoft.  I made an appointment, half expecting another bad incounter but was pleasantly surprised by the person who made the appointment but more importantly by the service man they sent.  He was the BEST! He took time with me and explained the functions and controls on the water softer very clearly.  He also inspected the softner and flushed it thru to make sure it was working properly.  He explained how to set it so it regenerated during a slow water use time (like the middle of the night) because it had been regenerating irregularly but not at a low use time.  I was very happy with the knowledge he displayed and how readily he taught me to be a knowledgeable owner of this here to for mysterious gadget.  BEST ENCOUNTER OF ITS KIND IN YEARS!!!!!!  This service man should get a raise!!!!!  Thank you for saving my sanity. "

"You have to know going into this that their first price is not their final price. At the end we were saying could've we gotten a better price. If that type of negotiation bothers you don't call this company. What they sell is top notch, we are very happy with the water quality now."

"There was a delay in removing the water softener due to Covid but after 4 months in hiring a handyman, it was resolved and they came out to recheck the softener to make sure it was working properly. Excellent water softener and free service on it for two years."

"Set up appointment to observe issues with my water softener.  Employee from American Pure Water was very professional-showed me the issues and offered several options to purchase new or to repair old.  Showed me several options of new softeners with description of all shared with me . No pushy sales at all!!  Made decision  to purchase.  The following Saturday employee from American Pure Water arrived to install new water softener and hauled my old one away. Within forty five minutes I had a new softener installed and understood how all functions and what I need to do (if needed).   Throughout entire process employees were friendly, professional, not pushy, offered many options, seemed to have much knowledge and strong belief of their products. On time for both appointments-no waiting around.  Highly recommend American Pure Water to anyone searching or just wanting information on water softeners, drinking water systems, air purification, needed salt delivery, or in need of iron &/or sulfur removal.  As they state, "We have what you are looking for!"
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