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"Everything went well! Experience was excellent. Highly recommended. Very happy with the water filter system and install."

"I thought I would have a finished, ready to use shower but after the job was done, I was left with a new shower that had large gaps between the shower edge and drywall and was told I would have to pay another $350 to get it fixed.  I originally was going to have a tile shower installed, which would require a $350 shower pan, but decided to get fiberglass which I was told doesn't require a shower pan.  I was still charged for the shower pan. 

EDIT: After reading Carl's response, I've changed my review.  I think it boils down to a lack of communication or misunderstanding on both of our parts caused partially by difficult personal circumstances, and that all other areas were quite professional and of high quality. They did a great job on a new water heater for which I wrote an all A's review.  I've got the trim for the shower handled with my friend so no worries there.  I would recommend this company's services plus, as I said in my other review, they are cool guys and fun to deal with."

"Cody and Luis were very professional. Explained everything about house water pressure and install of flush system. Always a pleasure using Chen plumbing."

"The technician was very nice and did a great job. Old water heater was removed and the new one installed. The technician showed me his work and explained what he had done. I recommend Moncrief."

"Repair inside of the toilet, stop water from running inside"

"Morgan Pitman provided same day service to install a 50 gal tall gas water heater. Excellent customer service and workmanship while providing maintenance education. Old heater lasted 12 years so the cost and installation for replacement was staggering but less than competitors."

"No pressure salesman, excellent presentation of filter systems, quick service done when we needed it/"

"The entire process was great from start to finish! Ashley and Josh did a wonderful job helping me get everything set up. Brian and Brent helped me understand my options and beat the local competitors offer. Josh, Izaac, and Nick did an amazing job installing my new system. They worked quickly and quietly and left no mess behind. Everyone was so polite and professional. I highly recommend TE!"

"I had an issue start last night on 8/3/26, I was contacted this morning by the office by phone call and asked if I still need service. By 930 or so Aaron showed up. Aaron is very polite and answered any question I had about the job so I proceeded with them. To me it was a catastrophic issue that needed immediate attention. Aaron completed the job of my entire upstairs drains being clogged with a few hours. I see some reviews stating they are pricey and that could very well be since I did want to wait around for multiple quotes that could have taken an extra day I went with them since they were the most responsive. Im happy that I am now back up and running, with multiple people in my home it was crucial to have the bathrooms back up and running. Thanks Aaron you made me feel at ease about allowing you into my home to help fix this issue."

"We hired Casteel because their approach was not just to replace the failing split system heat pump with the same type of equipment, but to reconfigure the system to cure inadequacies that the builder had created (such as not enough air returns to handle the system volume and improperly rigged shortcuts to cover other flaws). I am giving only 4 stars because although the system is now running beautifully, there were issues with the installation: (1) the night of the installation, the installers could not get the unit started, so we had to spend a hot night without air conditioning; Casteel did send out a tech the next morning to fix that problem, which he did, but it bothers me that the installers did not seem to know that the solution was right there in the manual that came with the air handler; (2) after the first tech got the system running, we set the upper level (it's a tri-level townhouse) thermostat to 70, but once the temperature got to 70 the system did not shut off, even when we turned off the thermostat, so another tech had to come out and he discovered that the thermostats had been wired incorrectly to the control board so that the reason why the upper level thermostat did not shut off the system was because the upper level thermostat was actually controlling a lower level of the system -- he corrected that problem by rewiring the control board so that each of the 3 thermostats now controls the level that the thermostat is on; (3) a city inspector checked the work two weeks later and it passed the inspection, but he commented that one part of the outside tubing should be secured because if anyone were to trip on it it might pull loose and spill refrigerant all over the ground -- he said that he would advise Casteel and I also emailed Casteel to let them know, but two weeks later and the no one has come out to secure that line. Bottom line: we got a premium system for a substantially higher price, so while we are very happy with the way the system is working now, we expected a much better installation experience and quick follow up to the inspector's recommendation, because when you pay for the best, you have the right to expect the best, from start to finish."