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"The system was installed, and the price was fair after talking with several other water treatment companies water for life was the best of them all they did a good job and we’re very personable"

"The installer Dustin was great! He was on time and professional. The installation was completed in about four hours as stated the job would be. I am happy with my water softener system and so is my skin!"

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• We got back from vacation on a Saturday night and the air conditioner was not cooling. At 8:15 on Sunday morning we called Moncrief and an actual employee answered (I was expecting an answering service). They scheduled an appoint for that day. The repairmen arrived on time. One part had to be ordered from the manufacture; that happened first thing on Monday morning and before the end of the day on Monday the repairman was back with the part and an hour later the unit was running and cooling. The office personnel were polite and efficient and the repair man was very experienced and nice. 

Prior to calling Moncrief we contacted one other company. An answering service took the call and when someone called us back we were told that the first available appointment was in 5 days. Needless to say, we were pleased with the quick response from Moncrief.

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"We hired Casteel because their approach was not just to replace the failing split system heat pump with the same type of equipment, but to reconfigure the system to cure inadequacies that the builder had created (such as not enough air returns to handle the system volume and improperly rigged shortcuts to cover other flaws). I am giving only 4 stars because although the system is now running beautifully, there were issues with the installation: (1) the night of the installation, the installers could not get the unit started, so we had to spend a hot night without air conditioning; Casteel did send out a tech the next morning to fix that problem, which he did, but it bothers me that the installers did not seem to know that the solution was right there in the manual that came with the air handler; (2) after the first tech got the system running, we set the upper level (it's a tri-level townhouse) thermostat to 70, but once the temperature got to 70 the system did not shut off, even when we turned off the thermostat, so another tech had to come out and he discovered that the thermostats had been wired incorrectly to the control board so that the reason why the upper level thermostat did not shut off the system was because the upper level thermostat was actually controlling a lower level of the system -- he corrected that problem by rewiring the control board so that each of the 3 thermostats now controls the level that the thermostat is on; (3) a city inspector checked the work two weeks later and it passed the inspection, but he commented that one part of the outside tubing should be secured because if anyone were to trip on it it might pull loose and spill refrigerant all over the ground -- he said that he would advise Casteel and I also emailed Casteel to let them know, but two weeks later and the no one has come out to secure that line. Bottom line: we got a premium system for a substantially higher price, so while we are very happy with the way the system is working now, we expected a much better installation experience and quick follow up to the inspector's recommendation, because when you pay for the best, you have the right to expect the best, from start to finish."

"Appointment setting is always easy and quick. They even called on Sunday to offer to come a day early. Kyle McGuire has clearly earned his Certified Master Plumber - listened to concerns and got quickly to work with great results, restoring our in-home water pressure."

"The project was excellent. I had a water main that needed repair and the job was completed quickly. High quality work and the plumber took time to explain the repair to me."

"Watervheater was replaced in a timely manner and Tommy was very informative and friendly. He was also instrumental in getting an electrician to replace the power line for the water heater."

"They are an outstanding company. They go above and beyond. They do not pressure you into purchasing their product however the water demonstration was a MUST SEE to believe what's in your water! The product is something I really believe in for the health of my family and I would highly recommend them."

"Called within a few minutes, very professional. Came the very next morning. Replaced my tankless water heater the same day. Think they are great"

"Jon came to our rescue! Professional, prompt, affordable and dependable! Had our water heater replaced same day! Works perfectly! We were so pleased that we have called him on a few other emergency calls! Highly recommend!"