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"Job well done."

"I hired Phil at PTO Home Service and Repair to look into an interesting problem I was having with my basement plumbing. We had our kitchen sink, washer, and two basement sinks draining into a 1 1/2" PVC pie that was going into a cast iron pipe into the ground and when the washer would drain it overflowed the sink. Phil was very responsive, he called me back and was able to come on a Saturday and look at the issue. I knew for this specific problem I was going to need some custom type of work done and Phil was the right person for the job. After the assessment, Phil recommended a fix and scheduled time to come and implement it. He arrived on time and was very professional. After the fix was installed and we tested the washer, unfortunately the problem still existed. I was very impressed at Phil's ability to troubleshoot the issue after the initial work and provide a further suggestion to get the problem fixed "permanently". I could tell that Phil really cared about solving the problem so that I wouldn't have to worry about it in the future. He scheduled a new time to come and implement the fix and on that date also showed up on time, sent me a text to let me know he was on his way and worked all day to get it done. The "permanent" fix that Phil came up with was very creative and I was impressed with the work that was done. The only thing I have to do now is replace the sheetrock in my basement, which shouldn't be too bad. See the attached pictures. I was extremely happy with Phil and PTO Home Service & Repair and would definitely hire him again!"

"I called, left a message (since it was after hours). I got a call back within half an hour. They dispatched someone who showed up within an hour and fixed the A/C (capacitor was blown). We were happy to have it work again as the weekend was supposed to be a record temperature wise. I have been a customer for several years, had furnace and hot water heater installed by them and get regular service for furnace and A/C. Always great service. I highly recommend the company."

"Patrick and Kyle Maloney are a father and son team in a family that has been providing plumbing services to the community for generations. They are top-notch professionals whose expertise and talents are admirable. Patrick stopped by to evaluate what would be needed, and schedule the appointment. In spite of area weather related traffic delays earlier in the day, Kyle arrived on time to provide the labor for this job. I was contacted by phone before he arrived. All this to say sometimes they work a large job together but this was a smaller job needing only one plumber. However, was it slightly more than just exchanging old faucets for new ones. The cold water valve needed replacement in the kitchen, the bathroom faucet drain needed re-piping. There was more, but you get the idea. The work was done quickly, efficiently, with clear explanations, and wonderful clean-up. The cost was $432 including tax and excluding the faucets ( I purchased them independently). The Maloney Plumbing team is polite, caring, pay attention to details, are highly skilled, provide quality work with a very laudable work ethic. Positively Impressive! I will hire again."

"We were initially impressed with the salesperson and went with Crisafulli for that reason despite their proposal being more expensive than other providers. Soon after the installation started though, so did our disappointment. The project was poorly planned, ultimately taking over a month (initial estimate 2 days) due to careless project management on their part. They also tacked on charges we were initially told would not be included and failed to resolve the issues we had with poor installation quality. If you go with Crisafulli, which I do not recommend, make sure you have a detailed SOW and can verify the work being performed."

"Professional, courteous, and efficient."

"Called on a Sunday ... not only did David pick up but helped us work through some questions on the generator no charge!"

"Richard and Jeff were excellent "

"Work crew arrived on time. Two men were courteous and started the installation. The weather conditions were less than desirable. High winds and below zero wind chill. After the complete install they cleaned all areas including cellar and first floor. I would highly recommend matchless for any of your installs. From the sales person, to the pre inspection to the complete install. Five stars. "

"Short story a 1 day install turned out to be 6 days over two weeks because: 1- they MIS MEASURED for the furnace 2- drilled through a bathroom wall running wires for the thermostat. Their fix is worse than the hole they created. the hole was about 1/2 inch and the patch is about 6"x4" and they do not match paint so our bathroom wall looks horrible. We have to get the paint and materials to fix it. 3- Four days after the install, the new thermostat died and had to replaced. They will not offer credit for our time/expense to fix the hole or the extra 5 days we had to be home so they could fix their errors When I called to speak to a manager, it took from 9/29 to 10/3 to finally get through to one (I called many times and only had 1 return call and he said they would fix all their errors and make things right). Another mgr called me back on 10/4 and left voice mail), I returned his call the same day and it is now 10/10 and still no return call. And we have been loyal customers for years (all HVAC service through Danz, had service agreements, hot water tank install, etc). This is how they treat loyal customers!! If I could give 90 stars, I would."