
Serving Altoona, PA and surrounding areas
In business since 1989
Emergency services offered
Credit card accepted
"We had a pipe break in our second floor bathroom. We were able to stop the leak the morning after the leak happened, and we called our insurance, and they told to call S I restoration. They sent out a crew of 4 or 5 people, tore out the carpet, and set up fans that eventually dried everything out. We started to notice that it was a while before anyone from SI restoration would come in and actually start the restoration. The demolition crew was very prompt, but not the restoration crew. When they finally would come out, they would only work for 2-3 hours and then they would disappear. The work they did was very good. The bad news is that they would send out workers and there would be very inexperienced supervisors of the workers that would come out. When the supervision is bad, the workers don't seem to work all that hard. We complained to our insurance agent because we hired them upon his recommendation, he was disappointed in them. We tried to talk to the owners, but they were out of town, and the people that they sent were so inexperienced, it was nearly impossible to work with them. We simply wanted to get the work done. My husband complained to the company and things improved from there. From there, the work started to pick up. One thing that really upset me was that they turned in hours into the insurance company that both myself, and the inexperienced supervisor knew wasn't accurate. The good news again, is that once they finally completed the job, was that it was a very good job. The bad news was that it was very poorly managed."





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