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"DGWELLS installed heating and air conditioning in our new home 2 years ago. Did a great job. Courteous and neat. No problems whatsoever with our system. Called with questions that he readily answered and came by to show us how to change the filter last year. Cannot say enough good things about David Wells. Highly recommend him."

"I had a new HVAC system installed by ( remove company name) which is now Heritage. I called Heritage about a service plan. They said a service needs to be done. I said your company just changed my filter and cleaned the system (literally a week ago). They said only the tech can sign you up so we need to do another service. I said I did not need another service. They insisted. I talked to Chris, one of the service managers and he would not budge. I called again and explained situation. Never heard back. Will not be doing business with a company that does not return phone calls when a customer is begging them to take money for a service plan. Such a poorly run company. So done with them. "

"Great service! Emergency service and done within the day!"

"The gentlemaen that have come to my house from this company have been spectacular. They came on time they’re efficient. There’s no nonsense. They found a problem replaced it and said please call back if there’s a problem and they couldn’t have been nicer. I would highly highly recommend them to anyone "

"Badly. 2 different techs came out. We paid for a Premium service and within hours of that tech coming out, our burner stopped working completely. Mind you there is a snowstorm. They sent out a new technician and he saw nothing wrong with the system at all. He said we had no oil. He said there was no footprints even going to my intake on the side of my house. It had snowed 2 times since oil was delivered, so that makes no sense. The tech was absolutely sure we had no oil. 3 days since the first visit now and we had oil delivered and the tank filled completely. Only 150 gallons went into my 250 gallon tank. So that's wrong. And I look at the front of my furnace and now see a slow drip from the front underneath the box on the front of the furnace. First tech recommended i replace the electrodes but said it didnt need it. Second tech didnt even mention that and said our system was good. Now, I will have to contact Angi for support and my insurance company. TERRIBLE TERRIBLE TERRIBLE"

"Charged $2,000 (that's right, $2,000!) to install a new sprayer faucet and soap dispenser in Boston. $1,500 went to labor, which took less than 2 hours. I'm sorry, but $750/hr is outrageous. I did pay it because I wanted to expedite solving the problem for the tenants, but I now regret as their dishwasher is not working and I suspect the plumber failed to reconnect everything probably."

"My furnace needed to be replaced. I got a few bids and Matt RPM got the job. He was meticulous in his work! He reviewed with me what I needed to know. He left the area cleaner than he arrived and over time if I had a question he was quick to reply. I would hire him again in a minute!!"

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"