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"they are an excellent installer"

"Being a MVP customer was time for Heating/Cooling safety inspections. Kevin Stanley was the HVAC Service Tech assigned to the job. He went over a few issues on our older unit he found during his inspection. I never felt pressured to have the work done and so glad he resolved them on the same day. He definitely went out of his way doing a great job. He explained everything to me that he was doing and also answering all the questions I had. The price was reasonable. Will definitely call Appleton Campbell when needing home repairs, this is our 3rd project they’ve taken care of. Thanks again"

"We have used Presidential for many years. Always great service. Macaih was terrific servicing our system this week."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"McCrea has been servicing my home unit for 9 years and every service appointment has been timely and informative. Scott has been the technician on-site for this period of time and he is outstanding; knowledgeable, personable, interactive and thorough with his inspections."

"Joe was clearly very experienced with knowledgeable about old row houses like mine, and he gave me a ton of confidence in his professional opinion. His quote was also very affordable, and we are happy with the work his guys did installing a new central AC system in our home."

"Fine it was fine"

"The logo on one of my many Snell repair receipts says, “Snell . . . The Stand-Up Guys.” Wherever Snell is “standing,” it most assuredly is not behind the products they sell or the services they provide. Snell installed a complete AC system at my house in 2013.* We enjoyed only 3 years of uninterrupted use. After that – and literally thousands of dollars later – I’m told I need an entirely new system. Snell’s handling of the situation has been absolutely miserable. The most basic set of facts are: 2013: $8,400 installation; 2016: $769 repair; 2017: $916 repair; 2017 repair (no charge); 2019: $1,508 repair; 2020: $2,400 repair or $8K+ replacement system needed. At each repair, I was simply told “they just don’t make things like they used to.” They encouraged me to consider replacing the system as early as 2019, i.e., 6 years after they installed it. The compressor they installed in 2019 failed after only 13-months. They shouldered absolutely no responsibility at any point and offered no concessions. The repair prices I quoted above were the result of me calling the manager and demanding accountability. Snell’s game plan in each instance was to blame the product (they recommended), blame the customer (“you haven’t changed your filters” … yes I have, religiously), and always be selling (“you should consider replacing the system”). It’s exactly the type of response you would expect from a company owned by a private equity firm, which Snell now is. The installation was botched from the start (e.g., installing a 4-ton, when I really only needed a 3-ton, etc.) and my conversations with other companies since firing Snell has reinforced this and more. *After studying my receipts to write this review, I see now that I was sold a “20 SEER” AC, although a 17-SEER AC was installed instead. At this point, I’m just disgusted. “They just don’t make things like they used to.” No, they sure don’t, Snell, they sure don’t. If Snell responds to this review they should address (1) when they will refund my $3K+ in faulty repairs, and (2) the discrepancy between my receipt and what was installed."

"I contacted FH Furr because my HVAC ( a Trane XV80) which is less than 5 years old had stopped working. Specifically, the indoor unit would not blow; the compressor worked just fine and was producing cold air. The technician, Jarib Badia, arrived at 10 AM and told me that the unit had a defective blower motor that was likely damaged by a power surge and that Trane would not cover the replacement because it was an Act of God. He then said I needed to spend 3000 dollars on a new motor. I reluctantly agreed to the repair because I needed the HVAC fixed even though the technician’s hypothesis that a power surge caused the damage appeared to lack any evidence. Nevertheless, the technician proceeded to spend 10 HOURS trying to fix the HVAC, even after he replaced the supposedly damaged blower motor. At the end of the day, he admitted that he didn’t have the unit completely fixed but that he was able to get the unit to cycle on low speed. He said he would need additional parts in the AM to completely fix it but that the unit was properly cycling. Nothing could be farther from the truth. After he left at 7:45 PM, I noticed that the HVAC blower motor was not turning off, even when the compressor shut off after the thermostat reached proper temperature. I turned the system to the “off” setting in hopes of getting the blower motor to shut off. This did not work. I now had an HVAC with a constant on blower motor. The only way to shut off the blower motor was to turn off the entire system at the circuit breaker. I immediately called FH Furr to tell them that their technician had totally botched the repair after charging me 3700 dollars and wasting 10 hours of my day. I was told that they could not send a technician until the morning and that a service manager would call me. I have yet to receive that phone call. So I now have an HVAC that is in worse than when the day started and I am out 3700 dollars. I need FH Furr to fix their botched repair or issue a refund."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."