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"Polar Bear offered a competitive quote, and what seemed a good solution for a somewhat tricky roof install for our AC. Problem is that we asked for a higher ton unit, fearing their initial recommendation would not be strong enough, but they did not follow through on that and installed a smaller unit. Lo and behold the AC does not work sufficiently for our home. They say it is because of poor duct work in our older home. That may be part of it, but the system cools worse than our old one did, before it conked out. After spending $10k on this system just a couple years ago, we just spent ANOTHER 10k for installation of supplemental AC systems (by another company) so our house can actually make it through the DC summer. Now our main floor cools great, but the upstairs, which relies on the AC system that Polar Bear installed, still struggles. I've had Polar Bear come out multiple times to see there is anything they could do to make the AC work better, and other than top up coolant, they haven't offered solutions. I'd not use them again, had more positive experience with another company that I just also reviewed here."

"Excellent service! I had a 26yr old A/C and Propane furnace that I wanted to update to an ALL ELECTRIC high efficiency heat pump. The price in the estimate was much higher than I was expecting, but they worked with me and brought it down considerably, provided I could accept an install slot in a couple of days due to a cancellation. Go for it, I thought! Unfortunately, it turned out that the estimator/salesman (who shall remain nameless) apparently got a bit confused and set up the equipment as a hybrid propane system - not the all-electric system that I wanted. Ugh. I only realized this when the installers had the indoor unit in place, and I saw the propane burners. Doh! So, I explained the situation to them, and they pulled the unwanted unit out and jumped through the hoops to order the correct unit and its accessories (wiring, breakers etc.), with no change to the price. They were very friendly and polite through all of this even though it meant the wasted work and that they had to come back the next day with the new IDU. Anyway, the final install all went well, and they were very friendly and respectful of the property and explained all the install details as they went (sorry Melvin, for all the pestering!) I'm very happy with the company and the installer's knowledge and professionalism. RECOMMENDED!"

"If you want honest, straight-forward, complete, and competitive pricing for a new HVAC system, go to Bluestar Air Mechanical. Our 21-year old systems needed replacement and we began our quotation/search process. Amongst the 7 companies we inquired with, Bluestar had the most comprehensive explanation, set of offerings, and was patient with us as we completed our comparisons. John promptly and completely answered all of my questions ranging from installation, future usage, efficiency, and advice on what was necessary vs an accessory. Lynn at the office was prompt and courteous on all of my scheduling, dispatch, and payment inquiries. You'll get top notch quality, service, and friendliness if you work with Bluestar for your HVAC replacement needs."

"It was a superb experience. From the visit by Bruce the sales representative to the installation day to the follow-up from Petro, every single person we interacted with was helpful and professional. When Bruce arrived to do the assessment, we spent time going over the heating needs in the house. After a thorough inspection and measurement of the house, we sat down. He showed me a few options, all of which were going to provide good service. I ordered a unit at the end of that meeting. The installation day was just terrific- the entire work crew that showed up were everything I would hope to find: Upbeat, informative, hard-working, focused. The job was finished before end of day as promised. The heater room is now immaculate, with new piping and a new heater. It was like watching a pit crew at a NASCAR race. Everyone had their tasks, they moved carefully but quickly. The materials were all laid out in order, etc. Just a totally professional approach to their work. The crew boss answered any questions I had. The follow-up for a normal inspection of the furnace chimney was scheduled the day after the installation. I’ve gotten calls to insure we are satisfied with the work. Satisfied barely covers it- I am pleased to write this kind of review. Without hesitation I will recommend Petro to friends and family throughout the Philly area. Peter A. Elkins Park"

"Aside from installing a new Carrier gas furnace, they installed a state-of-the-art thermostat. The comfort specialist, Chris B., was very responsive and helpful in helping me decide what to buy, as well as providing help after installation. The two installers, Chris M. and Justin B. were very personable and very neat during removal and installation of the furnaces. Overall, very satisfied. Very commendable job."

"They are thoroughly knowledgeable about the WaterFurnace system, and worked promptly and efficiently. They ascribed the failure in the air coil to the poor work of the initial system installers, not to the product itself. This makes sense to me."

"Everything went well!  They did accidentally bring the wrong equipment at first because of a paperwork mixup at the home office, but they corrected it quickly and even upgraded my outdoor heat pump unit as compensation for the mistake.  That did cause them to have to drive to the Lennox distribution center and back, setting the install completion back a couple of hours.  I guess for that I have to knock them on "quality".
But other than that, everything went smoothly.  They were professional and courteous.  They also called back the next day to check on everything and make sure that everything was satisfactory and to apologize for the mixup.
Thanks, Modern Mech!
"

"I couldn't be happier with the service I received from McCrea Heating and Air Conditioning Services of Maryland. Upon returning from vacation on a 100 degree July day, I found my old HVAC system basically dead (90 degrees in my kitchen!) ... Shane immediately came out to provide an estimate, we signed a contract on the spot, and he kindly provided some freon to hold me over until the new system could be installed. Brian and Nick showed up exactly on time to install the unit, used drop cloths to protect my flooring, and were exceedingly polite and professional throughout. I'd highly recommend this organization."

"Isak was of great help in servicing our 15 y/o forced air and heat pump furnaces. He described every step of the service, taught us how the units work, and where to look for early failure. Isak also helped install and properly program our Nest thermostats so we have an efficiently running house and HVAC system. Would highly recommend to anyone looking for help!"

"I had a leak somewhere in my heat pump system from 2013 in a 4 floor condo building. Every other company was quoting me $7k+ to replace the system but it turns out to be a leak in the line set between the 3rd floor and the roof! We had a new line set installed and I spent $2550 in total! The crew was very professional and worked extremely had in the hottest weather to get the job done, too!"