Get matched with top faucets, fixtures and pipes repair or replacers in Big Rock, IL

"They came in the time allocated. I had two areas I needed looked at , main shut off waterline which some tightening of fittings that were done. The other was replace a part in the faucet if the tub that mixes cold an warm water. Only the cold worked. He tried to loosen and clean the warm part, it needed to be replaced. They went to the local hartware and purchased it. It now works fine now. One suggestion would be that every time an additional charge was mentioned, I had to ask specifically how much it would add to the total bill. I definitely will hire him again."

"It was a rainy weekend…We had rapid leaking from the pipes in our basement ceiling (discovered over the weekend). We had called or regular company and other plumbers/services and all “took a message” or flat out said they were not available. Sunday morning I decided to try one more time. Rob answered the phone himself and offered to come over later in the day. He called back to let me know the exact time of his arrival. I didn’t know the source of the water so we weren’t doing laundry or dishes. Rob arrived and quickly located the source of the water and repaired the problem. We were expecting to pay $$$ because it was a Sunday emergency call. The price was quite reasonable but he gave us a discount on the full service price because he only needed to perform a part of that service…we now have a new friend and a new plumber. Great guy, great service and definitely a great price. *My husband was very impressed that he answered the phone himself."

"Friendly and honest 5/5 and will hire again"

"Jim and his partner were very professional and informed me of the work they would be performing. Old drain pipes were replaced along with clearing out the cast iron pipe still going to the main drain under the house. I am very pleased with the work and the professional attitude they shown. Thank you for a great job."

"It seemed that thermostat & furnace were not communicating and we had no heat. I was expecting an expensive repair or possibly having to replace furnace. My technician (Johnny) arrived promptly and quickly discovered the issue...all that was needed was a cleaning."

"Great job done repairing my leaky sink and installing new drain plugs. Tom and his son did a great job! Fair prices and prompt, knowledgeable and courteous! Will hire them again and I highly recommend Drainmaster"

"The 2 plumbers were on time, neat and careful around the house....repairs were made quickly and friendly...have already used them again for another repair"

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Dom came out to look at the sink. He let me know it would need to be rodded, but the pipe itself was very rusted and may need to be replaced. He tried he best to find a way to get the sink fixed that day without needing to replace anything. Unfortunately the sink is done. He was able to get a technician available right away for tomorrow to start the process of replacement. Very pleased with how this was handled."

"Great experience overall. Originally hired this firm just to refinish a bathtub although I had many other repairs to do. While assessing the bathtub job, Matt offered, for a very fair price, to replace the tub faucets and new vanity that I had purchased . He also found where water had gotten into the wall behind the tub faucet and made the wall soggy. He was able to remove the tile, repair the wall, and replace the tile, without additional charge. After beautifully finishing the bathroom, I asked Matt to quote on removing a kitchen cabinet and repairing and painting the drywall around it. He did a fabulous job, again for a great price. Then I asked him to paint the garage door and porch ceiling. All the work has been done well. I use this firm repeatedly because of the work quality and price."