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"Zack was super Professional and clean, he was fantastic at explaining the unit to me and things to look for in the future as to when it may require service. We are first time home owners and I am so grateful for the time and knowledge Zack was able to share with me. He performed a tune up showing me pictures of what all he did. Wooldridge, I will never go anywhere else with my HVAC needs, yall are the best in the business!!!!"

"Everything went smoothly and the repair was done correctly without any issue. New River was professional and very responsive."

Bob Garrett Services is a Class A Contractor specializing in whole-home generators, HVAC, and plumbing. For nearly two decades, we’ve served customers with our hallmark quality in the Roanoke, Lynchburg, and New River Valleys. Whether you need help with standby whole-home generators, tankless or conventional water heaters, HVAC, or plumbing repair, you can count on Bob Garrett Services.

"Computer did the "gotta send info to Microsoft" but when tried to reboot it ran through automatic repair without success. I did all the alternative without any success. He came and picked up the hard drive on Tuesday and returned it on Saturday. Fortunately he was able to "restore" without any data loss. Very happy with outcome."

"Vendor responded within an hour of submitting request for service (on a Sunday) and set up appointment for service on Monday. Technician called Monday to ask if okay to come earlier. Completed diagnostics, repaired HVAC and had it back up and running by 2 PM. Unit has been working great."

"The project was a full encapsulation by Triangle Reconstruction (TR) of a 600 sqft crawl space. I purchased an Angies List deal from TR after consulting many of the reviews (good and bad) that others had written on AL. I tend to view with a healthy dose of skepticism interactions with businesses that have gotten my attention with 'deals', but I was hopeful, given the previous reviews. So I was eager to determine, starting with the first visit from their inspector (Nate), as to whether a) the deal was going to pan out as advertised and b) how much up-sell pressure I was going to have to endure. Nate did confirm the details of what I had already purchased and though he gave me a few additional options to consider, I never felt pressured to purchase any of them. I also appreciated Nate's honesty with several of my probing questions, including one "I don't know" answer, but with a promise to investigate and find out (which he did). My direct interaction with the owner (Rob) was limited (mostly on the front end of the project), but I found him to be very responsive to my calls and emails. The majority of my interaction was with Brian, the Production Manager, who I would say epitomizes what "Customer Service" is supposed to be like (more on that later). Day 1 was mainly spent removing the old insulation and cleaning the subfloor and joists, including a bit of mold remediation. I paid extra for the mold remediation but felt it was worth it given the results, as well as my desire to avoid possible future Buyer Inspector concerns whenever we decide to sell. Day 2 involved the actual encapsulation and proceeded smoothly and quickly (they were done in a 1/2 day) and did a very thorough job. Back to my Customer Experience ... I want to highlight that during the entire process, Brian kept me well informed (with phone calls and texts) about what would be done (and when) and reiterated at least 3 or 4 times that TR did not expect me to pay a single penny until I was completely satisfied with the job. Others may say that, but I found it to be true, since the new air duct installation (by their HVAC subcon) delayed the final inspection by a week and I did not hear a peep from TR about paying up. In other words, they did not even mention the bill until after the final inspection was done and I was satisfied. Also, I'm fairly hands-on with renovation projects at my house but was never made to feel (by Brian) any annoyance with my being too 'particular' about the details of the project. Brian welcomed me to conduct the final Quality Check with him and he made corrections to the few items on my list, right as we did the final walk- (actually 'crawl')-through. Sorry, couldn't resist. All in all, this was one of the more pleasant interactions I have had with companies providing a service at my house and I would not hesitate to call TR again or recommend them to family, friends and neighbors."

"It went very well from the moment I called Tilley's to the moment the technician left. The technician arrived at the house a few hours after I called.  Two other companies would not have been able to look at the unit for several days (one of them a week later). 
Very professional and knew what he was doing.  I will definitely use Tilley's again in the future.
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"Christopher was friendly and a professional answer all my questions.Did a awesome job . Definitely recommend his service ."

"I live way out in the sticks (40-50 minute drive) so it was great that they service homes that far out. Called ahead of time to let me know he was on his way and showed up on time. He even took his shoes off out of concern for my carpet! He was very knowledgeable, took the time to answer my questions and explain what I did or did not need. Didn't try to "get over on me" or sell me something I didn't need. I would definitely recommend them and use their services again myself."

"The repairmen were on time, very knowledgeable, and efficient. I am putting their phone number in my book so I can contact them if I ever have another problem. Not only were they very good, but the price was really reasonable. This is the first time I have used Home Advisor to find help, and I will definitely use them again!"