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"The Pros: While Extreme did call me shortly after I asked for a quote, I missed their call and didn’t call them back until late that afternoon. They still managed to get a technician out to my house to quote me that same evening. The technician who provided the quotes didn’t try to sell me on anything. He just gave my HVAC unit a quick once over and after a brief discussion provided me with a quote. The price I was billed matched the price I was quoted and the pricing was competitive compared to other quotes I received. This isn’t always the case with contractors, so always – get more than one quote! I was level set that the install could be either the following Monday or Tuesday and they were able to begin the installation on Monday. The installation team arrived as promised. They were friendly, worked quietly, and took care to respect my home while they were working. My old HVAC system needed disposed of and they had to fabricate parts to fit my utility space and both were handled well. The work space was cleaned up, the installation team closed our back yard gate when they left which is of importance to me because I have pets, and they took time to explain everything they did. In addition, they gave me advice on how best to maintain my unit and what I could expect with the service plan I’d chosen for the product I purchased. Weeks after my HVAC installation was complete, I had an issue with the A/C unit (see below). Extreme was quick to get a technician on site to address the problem. They were on site within a few hours of my phone call which in the contracting world is pretty fast. In addition, there was no charge for the visit. Room For Improvement: The installation team didn’t call when they were on their way. They were within the promised window, but it would have been good to know when they were en route from their previous job. The installation took most of the work day which I chalk up to my installation team had journeymen who were still learning the ropes. It’s not a ‘con’ rather it’s just something their newer techs need to be mindful of. About 2 ½ weeks after my A/C unit was installed it stopped working. It required service due to firmware needing an update and low refrigerant due to a leak in the A/C line. Both issues should probably have been addressed by the installation team. I’m not listing this as a “Con” because I was level set that they were journeymen and I didn’t object. Working out kinks in the system comes with the territory with any piece of engineering – but they should be mindful going forward to check for firmware updates and test for leaks in the coolant line after install. The Cons: Two words – customer service. A call taker should NEVER say the words, “If you’d have let me finish…” nor should they ever talk to you as if you were a child. This shouldn’t dissuade you from using Extreme because I’ve found that soft skills are lacking just about everywhere I go and in every industry I come in contact with. Overall Impression: I highly recommend Extreme One Hour. They act with integrity; they appear to be tirelessly working to gain customer trust through professionalism, communication, hard work, and (mostly) friendly interaction; and when there was an issue, they were quick to identify the issue and resolve it. These are all key benchmarks of a solid organization and I’m confident that all my HVAC needs will be met for the foreseeable future. Date of Original Install: 6/24/2019 Date of Repair: 7/12/2019"

"The replacement of our 15 year old HVAC system went well. Pricing was competitive with others and customer service was great. There were a couple of issues we brought up regarding the installation and Elliot addressed them immediately. We are very pleased with the system installed, and will use Cincinnati Heating and Air Conditioning for service and other needs. Elliot is very honest and all involved were very courteous, especially regarding COVID 19 precautions and concerns."

"The crew knew just what needed to be done and did it efficiently."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."

"Found a part broken. Replaced. Job nicely done!"

"A.D., the Technician did two jobs at my home. On both occasions, A. D. arrived on time and worked in a very efficient and effective manner. He even provided me with a military discount for the fan work."

"They were professional, on time and considerate. We greatly appreciated the way they cleaned up afterwards. Great people to work with."

"We got estimates from 3 providers, and went with Comfort Solutions because their offer was good, and they were also someone we had been dealing with for years. They installed a Lennox furnace (EL296UHV-090) and Lennox Central Air unit (XC14-036) with associated coil along with all associated work (ductwork, remounting humidifier, installing new thermostat, and removal of old units) as scheduled without any problems. The two installers were friendly and hard working, spending a long day installing both units. (The only thing they forgot was a winter cover for the AC they said they'd provide, but they promised to bring it out with the Fall maintenance check).
We haven't used the furnace yet this summer other than the initial testing after installation, but the AC has been working just fine. I'm amazed how quiet the new AC unit is; you can carry on a conversation standing beside it while it runs without raising your voice.
Additionally, I'd like to commend Comfort Solutions for letting me know about an energy improvement rebate as a Duke Energy customer. Because of the improved energy efficiency of the new units, they did all the paperwork to apply for the rebate with Duke, and we got a $200 check a couple weeks later. Thanks for the great work!
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"My uncles furnace needed to be fixed before it gets cold and when we told Brandon about how the a/c was acting up all summer he gave us a quote we couldn’t refuse and the whole process went smooth. If I or anyone I know has any hearing or air conditioning issues going forward I’ll contact him again."