
Serving Brandywine, MD and surrounding areas
Approved
In business since 2012
Free estimates
Emergency services offered
"We returned from vacation on a Saturday night to find out that our A/C system had died on us while we were gone. I put in a quote request with JDL and someone contacted me within about 30 seconds of my request. A tech was able to come out on Sunday to assess the situation. Ire was extremely courteous and professional, explaining everything along the way. One minor problem was that we needed a new motor (which died while Ire was here) and they had to order the part, which he said they would do first thing Monday morning. While they did, it was going to be another day before it arrived. I asked if there was something that could done, but unfortunately they needed to wait for the part to arrive. A bit later, Ire called me back to say that they were going to drive way out of the way to pick up the part and get someone to our house later that day, avoiding both a large overnight shipping fee and another brutally hot night in our house. Isak showed up and was courteous and professional as well. He explained the work and explained that our system was working, however inefficiently. He explained how we could fix the issue, and laid out the costs for us. We had to decline as it was out of our budget, which Isak completely understood. I'm not sure about other reviews, but at no time did I feel pressured into buying a product or doing something unneeded. I really appreciate the work they did, their customer service approach, and their overall knowledge and professionalism. We are likely to hire them back based on this service."





+73





































