Get matched with top water treatment & purification system installers and replacers in Brookline, MA

"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"Very professional and courteous"

"Extremely responsive. My well pump died and they were at my house 30 minutes after my call to diagnose, and installed a new pump first thing the next morning. Such responsiveness gives me great peace of mind "

"Great price and knew the best sump pumps on the market"

"Good job done."

With over 75 years of experience, GEM provides trusted plumbing services for homeowners in the Plymouth, MA area, as well as across Cape Cod. Our licensed plumbers handle everything from leak repairs and drain cleaning to water heaters, fixture installations, and emergency plumbing service.\n\nWhether you're dealing with a clogged drain or a sudden leak, we deliver fast, reliable solutions to keep your home running smoothly.